Bilingual Helpdesk Specialist — Remote (Spanish/English)

Linxup; Chesterfield (MO); Hybrid; USD 42,000 - 56,000; Full time

Job summary

Linxup is hiring a Bilingual Helpdesk Associate 1 (HA1) to provide Tier 1 support for MOTO consumer and Linxup small business customers in a fast-paced environment. The role emphasizes bilingual communication, issue triage, device activation, and customer education to ensure successful setup and ongoing satisfaction.

The HA1 will document all interactions, handle inquiries via phone and email, and may work remotely two days per week depending on location and business needs.

Qualifications

• Excellent written and verbal communication skills.
• Strong technical aptitude and triaging experience.
• Able to learn quickly in a non-traditional training environment.
• Organized with proficient attention to detail.
• 1+ years in a helpdesk contact center or support role.
• Technical troubleshooting experience in GPS or comparable industry preferred.
• Sales or cross-selling experience.
• Salesforce and NetSuite knowledge.

Responsibilities

• Communicate with customers via phone and email, in English and Spanish.
• Provide Tier 1 support for MOTO and Linxup customers, addressing inquiries including billing and system education.
• Assist with activation of devices to ensure successful setup and customer cancellations.
• Document all interactions for business use.
• De-escalate calls using active listening and positive positioning to resolve issues.
• Build strong relationships through superior product support and customer education.

Skills

Bilingual English/Spanish

Excellent communication

Technical troubleshooting

Fast learner

Typing speed

Flexibility on schedules

Helpdesk experience

Tools

Salesforce

NetSuite

Job description

Linxup is hiring a Bilingual Helpdesk Associate 1 (HA1) to provide Tier 1 support for MOTO consumer and Linxup small business customers in a fast-paced environment. The role emphasizes bilingual communication, issue triage, device activation, and customer education to ensure successful setup and ongoing satisfaction.

The HA1 will document all interactions, handle inquiries via phone and email, and may work remotely two days per week depending on location and business needs.