Help Desk Technician

Level One Personnel, Inc.; United States; Remote; USD 15,000 - 17,000; Full time

Benefits offered by this job

Health Benefit Coverage after 60 days

401k After 1 Year

Job summary

Level One Personnel, Inc. is seeking a Help Desk Technician – Tier 1 for a remote, long-term contract role starting July 2026. The schedule is Monday–Friday 8am–5pm EST with a one-hour lunch, paid hourly.

You will provide end-user support by phone, email or web submits, perform basic maintenance, and log incidents promptly. The role requires teamwork, reliable internet, and strong customer service. Knowledge of VPN and Active Directory is a plus, with attendance and flexibility essential.

Qualifications

• Experience providing end-user support via phone, email, or web submits.
• Familiarity with ticketing systems and VPN environments.
• Strong customer service and teamwork skills.

Responsibilities

• Provide professional end-user support via telephone, email or web submits.
• Perform restorative or maintenance actions to resolve end-user problems.
• Respond to end-user issues using standard procedures.
• Track incidents and calls, entering data into the database timely and accurately.
• May be responsible for ensuring systems are configured properly.

Skills

Ticketing Systems

VPN

Active Directory

Desktop productivity

Customer service

Team collaboration

Troubleshooting

Job description

Title: Help Desk Technician – Tier 1 Location: Remote Hours: Monday-Friday 8am-5pm EST, 1 Hour Lunch Pay: $11.50-12.50/hour Type: Contract, long-term. No end date. Start: July 2026

Job Description

• Provide professional end-user support via telephone, email or web submits
• Provide restorative or maintenance actions to resolve end-user problems
• Responds to end-user problems based on standard procedures
• Track incidents and calls, including but not limited to, entering data into the database timely and accurately
• May be responsible for ensuring systems are configured properly

Job Requirements

• Reliable Internet Connection
• Ability to pass a background check
• Requires excellent customer service skills
• Solid foundation of Personal Computer experience
• Troubleshooting capability
• Overall knowledge of desktop productivity products
• Ability to work in a team environment
• Proven ability to remain flexible in a changing environment
• Attendance and schedule adherence are requirements of this position
• Knowledge in Ticketing Systems, VPN, Virtual environments, and Active Directory a plus
• May require additional project-specific training

Benefits Information

• Eligible for Health Benefit Coverage following 60 days of employment
• 401k After 1 Year.

Level One Personnel is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other status protected by law.