Remote Help Desk Technician I – CMS Support

Maximus; Olympia (WA); Remote; USD 25,000 - 30,000; Full time

Job summary

Maximus in the United States is seeking a Help Desk Technician II to deliver remote desktop support to CMS providers and remote offices. You will diagnose issues, deploy images, and document resolutions while partnering with project managers to transition new technology.

The role requires a high school diploma and 1+ year in help desk or customer service; you will operate in an Eastern time schedule and must pass CMS vetting.

Qualifications

• High School diploma or equivalent required.
• 1+ year of help desk or customer service experience preferred.
• Ability to read, understand and follow processes and guidelines.
• Excellent written and verbal communication and strong problem solving.
• Ability to work independently and in a team.

Responsibilities

• Provide desktop and operational support to assigned sites and remote users.
• Install, configure, maintain desktops, laptops, printers and peripherals.
• Diagnose and resolve user issues and provide timely ticket updates.
• Use remote desktop tools to support remote users.
• Maintain and update ticketing system documentation.
• Assist project managers with migrations and new technology.

Skills

Verbal communication

Written communication

Customer service

Problem solving

Teamwork

Education

High School diploma

Tools

Microsoft Office

Ticketing system

Job description

Maximus in the United States is seeking a Help Desk Technician II to deliver remote desktop support to CMS providers and remote offices. You will diagnose issues, deploy images, and document resolutions while partnering with project managers to transition new technology.

The role requires a high school diploma and 1+ year in help desk or customer service; you will operate in an Eastern time schedule and must pass CMS vetting.