Remote Help Desk Technician I - CMS Support

Maximus; Trenton (NJ); Remote; USD 25,000 - 30,000; Full time

Job summary

Maximus is seeking a Helpdesk/Desktop Support professional to join a CMS-focused team. The role is fully remote and supports Providers reporting problems, service requests, and identity management activities for the Medicare program.

You will troubleshoot desktops, laptops, printers, and related hardware, provide remote assistance, and document resolutions in the knowledge base and ticketing system. CMS vetting is required after offer acceptance.

Qualifications

• High School diploma or equivalent required; 1+ year of experience preferred.
• Strong verbal and written communication skills and customer service orientation.
• Ability to follow processes and guidelines to ensure consistent customer experiences.
• Excellent attention to detail and organizational skills.
• Able to work independently and in a team within a fast-paced helpdesk environment.

Responsibilities

• Assist Technician II in providing desktop and operational support to assigned site and remote offices.
• Install, configure, maintain, and support desktops, laptops, printers, scanners, and other PC peripherals, plus remote access devices.
• Install and support various PC operating systems.
• Diagnose, resolve, and document user issues with clear updates in the ticketing system.
• Provide remote support to home office users using remote desktop tools.

Skills

Communication skills

Analytical skills

Customer service

Problem solving

Teamwork

Independence

Education

High School diploma or equivalent

Tools

MS Office

Job description

Maximus is seeking a Helpdesk/Desktop Support professional to join a CMS-focused team. The role is fully remote and supports Providers reporting problems, service requests, and identity management activities for the Medicare program.

You will troubleshoot desktops, laptops, printers, and related hardware, provide remote assistance, and document resolutions in the knowledge base and ticketing system. CMS vetting is required after offer acceptance.