Help Desk Technician — 1st Shift IT Support

Socket.dev; Scranton (Lackawanna County); On-site; USD 58,000 - 62,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company matching

Paid time off (PTO) and holidays

Job summary

Socket.dev in Scranton, PA, is seeking a Help Desk Technician to assist internal and external users with corporate applications and services. You will provide first-line technical support via phone and tickets, log issues, and work closely with vendors when needed.

The role emphasizes customer service, problem ownership, and adherence to safety and GMP practices in a collaborative, forward-thinking environment.

Qualifications

• Bachelor-level or higher in computer science or equivalent experience.
• Strong verbal and written communication is required.
• Willingness to travel and participate in on-call rotations.

Responsibilities

• Provide first-line technical support via phone and ticket system.
• Maintain high level of customer service and follow service management principles.
• Own user issues and be proactive in resolving hardware/software problems.
• Log calls and track incidents in the Help Desk system.
• Coordinate external vendor support when needed, and stay updated on tech developments.
• Assist users with company applications and equipment usage.
• Adhere to GMP and site safety rules and report noncompliance.
• Support regarding Microsoft Windows 10/Server environments.
• Maintain help request logs for software/hardware problems.
• Participate in on-call rotation as required.

Skills

Excellent verbal and written skills

Good research skills

Travel required

Participate in on call rotation

Education

B.S in Computer Science or equivalent

Tools

Windows 10 / Windows Server, Office Suite, TCP/IP, VPN, backup, security, monitoring

Job description

Socket.dev in Scranton, PA, is seeking a Help Desk Technician to assist internal and external users with corporate applications and services. You will provide first-line technical support via phone and tickets, log issues, and work closely with vendors when needed.

The role emphasizes customer service, problem ownership, and adherence to safety and GMP practices in a collaborative, forward-thinking environment.