Remote Service Desk Engineer - Tier 1 MSP Support

NexusTek; Northern (KY); Ibrido; USD 47.000 - 57.000; Tempo pieno

Vantaggi offerti da questo lavoro

Four weeks PTO

Seven paid holidays

Company-paid life insurance

Discretionary 401k match

Employee assistance program

Descrizione del lavoro

NexusTek is seeking a Service Desk Technician to join a 24/7 MSP-based team. You will provide Tier 1 frontline support remotely from a USA-based location, assisting multiple client environments with Windows and macOS, Exchange Online, and Intune/MDM management.

Responsibilities include incident handling via phone/chat/email, troubleshooting hardware/software issues, and accurate documentation in PSA/ITSM systems.

Competenze

• 1–3 years of experience in a service desk or MSP environment.
• Experience supporting Windows and macOS environments.
• Experience with Microsoft 365 including Exchange Online administration.
• Hands-on with Intune and/or Apple device management tools.

Mansioni

• Serve as the first point of contact for incidents via phone, chat, email, and ticketing system.
• Provide remote technical support across Windows/macOS environments.
• Troubleshoot and resolve moderately complex hardware, software, and peripheral issues.
• Support Microsoft 365 environments including Exchange Online, Teams, SharePoint, and OneDrive.
• Diagnose and resolve workstation performance issues and OS errors.
• Assist with endpoint security, MFA configuration, and conditional access troubleshooting.
• Manage device enrollment and compliance using MDM tools.
• Log, categorize, and track incidents in PSA/ITSM platforms.
• Escalate to Tier 2/3 as needed and communicate findings clearly to clients.

Conoscenze

Windows OS

macOS

Microsoft 365 administration

Intune/MDM management

Active Directory/Entra ID

Networking basics (DNS/DHCP/VPN)

RMM/PSA tooling familiarity

Strumenti

ConnectWise

Autotask

NinjaOne

Addigy

Jamf

Descrizione del lavoro

NexusTek is seeking a Service Desk Technician to join a 24/7 MSP-based team. You will provide Tier 1 frontline support remotely from a USA-based location, assisting multiple client environments with Windows and macOS, Exchange Online, and Intune/MDM management.

Responsibilities include incident handling via phone/chat/email, troubleshooting hardware/software issues, and accurate documentation in PSA/ITSM systems.