Remote Help Desk Technician

Actalent; Newport News (VA); Remote; USD 34,000 - 41,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) retirement plan

Life insurance

PTO / Paid time off

Job summary

Actalent is hiring 2 cleared, remote, entry level Help Desk Technicians for long term, multi-year contracts. The role focuses on providing technical support for PC systems, software, hardware, and network connectivity.

The position is remote, with responsibilities including account management and coordinating with the IT help desk to resolve issues. Ideal candidates have US citizenship and active clearance, a Bachelor's degree or equivalent certification, and strong communication skills.

Qualifications

• US Citizenship is required.
• Active security clearance is required.
• Bachelor's Degree or a relevant professional certification can substitute for a degree.

Responsibilities

• Provide technical support for PC systems, software, hardware and network connectivity.
• Install, configure and troubleshoot desktop systems and network connectivity issues.
• Assist with user account management and password handling for specialized software.
• Support IT liaison group and coordinate with help desk for issue resolution.

Skills

US Citizenship

Active Clearance

Strong communication

Attention to detail

Multitasking

Education

Bachelor's Degree or higher

Tools

Windows 365

Outlook

Teams

Job description

Overview

We are currently hiring 2 cleared, remote, entry level Help Desk Technicians for long term, multi year contracts.

Description

• Provides technical support to business area management and staffs for personal computer systems software, hardware and network connectivity.
• Installs, configures and troubleshoots desktop systems, workstations and network connectivity issues.
• May assign and maintain user passwords for specialized software.
• This position will be in the IT liaison support group. This group facilitates software, hardware, and access to company systems for employees. The individual will also support local troubleshooting and resolution, or resolution with the company help desk.

Qualifications

• US Citizenship.
• Active Clearance.
• Bachelors Degree (A relevant professional certification can be substituted for a Bachelors Degree.)
• Windows 365, Outlook Experience, Teams.
• Strong written and verbal communication skills, especially when working with users and other support groups.
• Ability to listen carefully, ask the right follow-up questions, and understand a users issue before taking action.
• Willingness to follow documented procedures accurately and consistently.
• Dependability and responsiveness during work hours, especially since much of our work is remote and timely communication through Teams, phone, or email is important.
• Strong attention to detail when handling access requests, user information, ticket updates, and distribution communications.
• Ability to manage multiple requests or issues at one time without losing accuracy or follow-through.
• A proactive approach to identifying roadblocks, asking questions early, and communicating status updates.

Job Type & Location

This is a Contract position based out of Newport News, VA.

Pay And Benefits

The pay range for this position is $25.00 - $30.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Application Deadline

This position is anticipated to close on Nov 10, 2026.

Workplace Type

This is a fully remote position.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 20,000 consultants and 5,000 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. We are proud to be an Engineering News-Record (ENR) Top 500 Design Firm for our engineering design services and a ClearlyRated Best of Staffing® winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [e-mail] for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.