Remote Help Desk Support Analyst - 1st Shift EST

Pittsburgh Winsupply - Fire Sprinklers & Fabrication; Baltimore (MD); On-site; USD 42,000 - 60,000; Full time

Job summary

Pittsburgh Winsupply - Fire Sprinklers & Fabrication is seeking a Help Desk Support Analyst to join the IT team. The role focuses on user support for networks, desktops, and applications, with a 1st shift EST and a fully remote arrangement.

The ideal candidate will bring strong troubleshooting, clear documentation, and the ability to follow escalation procedures. You will work with minimal supervision while delivering reliable IT support to staff.

Qualifications

• Help Desk Call Center
• Healthcare Environment
• Active Directory
• MS Windows 7 & 8.
• MS Office 2003/2007/2010.
• Email Administration (MS Outlook).

Responsibilities

• Technical support of Network, Desktop and Applications.
• Strong troubleshooting skills.
• Ability to follow strict escalation procedures.
• Excellent Documentation and Communication.
• Ability to work with minimal supervision.

Skills

Help Desk Call Center

Healthcare Environment

Tools

Active Directory

MS Windows 7 & 8

MS Office 2003/2007/2010

Email Administration (MS Outlook)

Job description

Pittsburgh Winsupply - Fire Sprinklers & Fabrication is seeking a Help Desk Support Analyst to join the IT team. The role focuses on user support for networks, desktops, and applications, with a 1st shift EST and a fully remote arrangement.

The ideal candidate will bring strong troubleshooting, clear documentation, and the ability to follow escalation procedures. You will work with minimal supervision while delivering reliable IT support to staff.