Remote Help Desk Analyst I

Elevance Health, Inc.; United States; Remote; USD 36,000 - 60,000; Full time

Job summary

Elevance Health, Inc. is seeking a remote Customer Support Associate to provide first-line technical assistance via phone and online channels. You will log calls, follow established procedures, and route complex requests to the appropriate teams.

Preferred candidates have a diploma or related field and at least one year of PC/networking experience; two years in customer service are a plus. The role emphasizes problem resolution, careful ticketing, and collaboration with fulfillment projects.

Qualifications

• Diploma or related field and minimum 1 year experience with PCs, networking, or configuration management troubleshooting.
• 2 years of customer service experience strongly preferred.
• Knowledge and use of SD tools strongly preferred.

Responsibilities

• Handles basic technical problems via the telephone and resolves first line customer issues.
• Logs and manages calls while utilizing the correct procedures.
• Handles specialized functions including fulfillment and special projects.
• Make appropriate and timely referrals of any requests that cannot be immediately resolved.

Skills

Phone support

Customer service

Technical troubleshooting

Call logging

Referral handling

Education

Diploma or related field

Job description

Elevance Health, Inc. is seeking a remote Customer Support Associate to provide first-line technical assistance via phone and online channels. You will log calls, follow established procedures, and route complex requests to the appropriate teams.

Preferred candidates have a diploma or related field and at least one year of PC/networking experience; two years in customer service are a plus. The role emphasizes problem resolution, careful ticketing, and collaboration with fulfillment projects.