Remote Behavioral Health Care Specialist I

Elevance Health (Anthem); Seven Fields (Butler County); Hybrid; USD 22.000 - 33.000; Vollzeit

Zusammenfassung

Elevance Health is seeking a Behavioral Health Customer Care Representative I to assist members with insurance benefits, provider contracts, eligibility and claims. This role supports a hybrid and virtual work setup with required in-person training sessions to onboard and develop skills.

The position requires a HS diploma and experience in automated customer service. Candidates should demonstrate strong communication, problem-solving, and multitasking abilities while using digital tools.

Qualifikationen

• HS diploma or equivalent required.
• Experience in an automated customer service environment.
• Ability to pass pre-employment tests.
• Strong written and verbal communication skills.

Aufgaben

• Responds to customer questions via telephone and written correspondence about benefits, contracts, eligibility and claims.
• Analyzes problems and provides information or solutions.
• Operates a PC and documents information in the database.
• Develops and maintains positive customer relations and coordinates with various functions to handle requests.
• Researches and analyzes data to address operational challenges and customer service issues.
• Uses computerized systems for tracking, information gathering and troubleshooting.

Kenntnisse

Customer service

Communication

Problem-solving

Multitasking

Empathy

Ausbildung

HS diploma or equivalent

Tools

PC skills

Database usage

Jobbeschreibung

Elevance Health is seeking a Behavioral Health Customer Care Representative I to assist members with insurance benefits, provider contracts, eligibility and claims. This role supports a hybrid and virtual work setup with required in-person training sessions to onboard and develop skills.

The position requires a HS diploma and experience in automated customer service. Candidates should demonstrate strong communication, problem-solving, and multitasking abilities while using digital tools.