Remote Behavioral Health Care Representative I

The Elevance Health Companies, Inc.; Seven Fields (Butler County); A distancia; USD 36.000 - 48.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Merit increases

Paid holidays

Paid Time Off

Incentive bonus programs

Medical

Dental

Vision

401(k) + match

Stock purchase plan

Life insurance

Wellness programs

Financial education resources

Descripción de la vacante

Elevance Health is seeking a Behavioral Health Customer Care Representative I. The role supports virtual work with in-person training, requiring commuting distance to Seven Fields, PA, and adherence to hybrid/virtual work policies.

You will respond to questions on benefits, contracts, eligibility and claims, while maintaining customer relations and documenting outcomes. The job emphasizes problem solving, data research, and multi-channel communication, with a focus on accuracy and empathy in

Formación

• HS diploma or equivalent required; experience in automated customer service environment preferred.
• Strong verbal and written communication skills are essential.
• Ability to analyze problems and provide information/solutions.

Responsabilidades

• Respond to internal and external customer questions via telephone and written correspondence about benefits, contracts, eligibility and claims.
• Analyze problems and provide information/solutions.
• Document information, activities and changes in the database using a PC/image station.
• Maintain positive customer relations and coordinate with functions to handle requests timely.
• Research and analyze data to address operational challenges and customer service issues.

Conocimientos

Oral communication

Written communication

Problem solving

Interpersonal skills

Customer service

Educación

HS diploma or equivalent

Descripción del empleo

Elevance Health is seeking a Behavioral Health Customer Care Representative I. The role supports virtual work with in-person training, requiring commuting distance to Seven Fields, PA, and adherence to hybrid/virtual work policies.

You will respond to questions on benefits, contracts, eligibility and claims, while maintaining customer relations and documenting outcomes. The job emphasizes problem solving, data research, and multi-channel communication, with a focus on accuracy and empathy in