Healthcare SaaS Tech Account & Success Manager (Remote)

Vocantas; United States; On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Remote work

Annual bonus

Job summary

Vocantas is seeking a Technical Account Manager to serve as the main go-to for a portfolio of healthcare customers. You will manage day-to-day relationships, handle Level 1–2 support, and coordinate with internal teams for escalation. You’ll also spot gaps and help build stronger customer success processes as the organization evolves.

Location: United States (remote). Salary ranges from $60,000 to $75,000 USD per year, with an annual bonus opportunity.

Qualifications

• 3–5 years of experience in Technical Account Management, Customer Success, or a similar customer-facing role within a B2B SaaS environment.
• Comfortable troubleshooting and resolving Level 1 and Level 2 technical issues, identifying root causes, and knowing when an issue requires escalation.
• Experience independently managing customer relationships, escalations, renewals, and onboarding initiatives.
• Strong project management and organizational skills, with the ability to manage multiple priorities at once.

Responsibilities

• Serve as the primary point of contact for customers in your portfolio throughout the full customer lifecycle.
• Own and resolve Level 1 and Level 2 support tickets, including initial troubleshooting and investigation.
• Escalate more complex technical issues to the appropriate Support, Product, or Engineering teams, providing the context needed to move the issue toward resolution.
• Manage customer escalations and sensitive situations with clear communication and consistent follow-through.

Skills

Customer success

Project management

Cross-functional collaboration

Troubleshooting

Relationship management

Tools

Vitally

Intercom

Salesforce

Job description

Vocantas is seeking a Technical Account Manager to serve as the main go-to for a portfolio of healthcare customers. You will manage day-to-day relationships, handle Level 1–2 support, and coordinate with internal teams for escalation. You’ll also spot gaps and help build stronger customer success processes as the organization evolves.

Location: United States (remote). Salary ranges from $60,000 to $75,000 USD per year, with an annual bonus opportunity.