Remote Healthcare Tech Support Specialist

Cerbo OptiMantra; Atlanta (GA); Remote; USD 55,000 - 85,000; Full time

Benefits offered by this job

Paid Time Off

Company holidays

Health, dental and vision benefits

Disability Insurance

401k with matching company contributes

Remote work

Job summary

Cerbo · OptiMantra is a healthcare technology company delivering EHR and practice management tools designed for diverse care models. The support team helps practices maximize platform value and keeps daily operations running smoothly.

The role focuses on frontline customer support across clinical workflows, integration, and training, with opportunities to influence knowledge base and documentation. Remote, full-time, with strong healthcare tech exposure and problem-solving.

Qualifications

• Experience solving customer issues with a process-improvement mindset.
• Willingness to learn and adapt to new features.
• Comfort with technology and data tools.
• Experience with EMR or practice management platforms preferred.

Responsibilities

• Handle support cases by phone, email, and video calls, covering clinical workflows and billing.
• Test pre-release features and document findings.
• Create customer-facing knowledge base articles and videos.
• Provide trainings and documentation as SME in focus area.

Skills

Customer support

Healthcare experience

Technical troubleshooting

EMR knowledge

Tools

Scheduling tools

Excel

Databases

Job description

Cerbo · OptiMantra is a healthcare technology company delivering EHR and practice management tools designed for diverse care models. The support team helps practices maximize platform value and keeps daily operations running smoothly.

The role focuses on frontline customer support across clinical workflows, integration, and training, with opportunities to influence knowledge base and documentation. Remote, full-time, with strong healthcare tech exposure and problem-solving.