Customer Support Specialist

Cerbo OptiMantra; Atlanta (GA); Remote; USD 55,000 - 85,000; Full time

Benefits offered by this job

Paid Time Off

Company holidays

Health, dental and vision benefits

Disability Insurance

401k with matching company contributes

Remote work

Job summary

Cerbo · OptiMantra is a healthcare technology company delivering EHR and practice management tools designed for diverse care models. The support team helps practices maximize platform value and keeps daily operations running smoothly.

The role focuses on frontline customer support across clinical workflows, integration, and training, with opportunities to influence knowledge base and documentation. Remote, full-time, with strong healthcare tech exposure and problem-solving.

Qualifications

• Experience solving customer issues with a process-improvement mindset.
• Willingness to learn and adapt to new features.
• Comfort with technology and data tools.
• Experience with EMR or practice management platforms preferred.

Responsibilities

• Handle support cases by phone, email, and video calls, covering clinical workflows and billing.
• Test pre-release features and document findings.
• Create customer-facing knowledge base articles and videos.
• Provide trainings and documentation as SME in focus area.

Skills

Customer support

Healthcare experience

Technical troubleshooting

EMR knowledge

Tools

Scheduling tools

Excel

Databases

Job description

The Company

Cerbo · OptiMantra is a healthcare technology company built for the practices actively changing how medicine is delivered. Our platforms serve functional, integrative, direct primary care, concierge, med spa, and behavioral health practitioners who need software that keeps pace with how they work -- not the other way around.

Each platform is a purpose-built EHR and practice management solution. Cerbo is architected for clinical depth: deep configuration, protocol-specific workflows, and the kind of flexibility that holistic and functional medicine practices require. OptiMantra is structured for scale: multi-modality breadth, out-of-the-box readiness, and the operational infrastructure that growing practices rely on.

Together, our two platforms form a leading presence in this rapidly expanding market. Our practitioners are redefining what a patient experience can look like. We exist to give them the technology foundation to do exactly that -- at whatever size and pace they choose to grow.

What You’ll Do

As a member of the OptiMantra support team, you’ll be a frontline resource for our customers—helping practices get the most out of the platform and ensuring their day-to-day operations run smoothly. Learn more about OptiMantra here.

Primary Responsibilities

• Address OptiMantra customer support cases by phone, email, and video call, including clinical workflow, practice management, integration connectivity, payment processing, and basic technical issues
• Support testing of pre-release or recently released features
• Prepare customer-facing knowledge base reference articles and videos
• Support customer trainings and documentation as a subject matter expert in your focus area

Required Skills & Qualifications

• Excellent problem-solving and troubleshooting skills and a willingness to challenge yourself and learn what you don’t already know
• A process improvement and customer-service mindset
• Strong comfort with technology including knowledge of scheduling tools, Excel, or any database technologies
• Healthcare experience strongly preferred, specifically direct users of an EMR or practice management platform in a clinical setting
• Nice to have: EMR master administrator experience or back-end medical office experience

Compensation & Benefits

• Competitive compensation based on experience
• Paid Time Off and company holidays
• Comprehensive health, dental and vision benefits
• Short-term and long-term disability Insurance
• 401k plan with matching company contribution
• Real ownership and impact in a fast-growing health tech company

Location: Remote

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.