Remote Pharmacy Technician Support Supervisor

Gainwell Technologies

Illinois

Hybrid

USD 48,000 - 69,000

Full time

2 days ago

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Benefits offered by this job

Flexible vacation policy

401(k) employer match

Comprehensive health benefits

Educational assistance

Job summary

Gainwell Technologies is seeking a capable Supervisor - Pharmacy Technician Support to lead a remote team delivering high-quality customer service in pharmacy operations. You will guide daily workflows, mentor staff, and ensure SLA compliance while driving process improvements.

The role emphasizes leadership, training development, and collaboration with management to optimize service delivery. This is a fully remote, pipeline requisition position with strong growth potential within a flexible,

Qualifications

6+ years of customer service experience, preferably in healthcare, pharmacy support, or insurance.
2+ years of leadership or supervisory experience in a remote setting.
Strong analytical and problem-solving skills to handle escalated customer issues effectively.
Experience working with CRM systems, help desk software, and performance tracking tools.
Excellent written and verbal communication skills with the ability to lead and mentor a team.

Responsibilities

Supervise and support a team of pharmacy technician support representatives in a remote work environment.
Assist in resolving escalated customer inquiries and provide guidance on complex issues.
Monitor and analyze performance metrics to maintain service excellence and compliance with SLAs.
Develop and implement training programs to enhance team skills and knowledge.
Collaborate with leadership to refine processes and drive operational improvements.
Oversee workflow operations to ensure accuracy, compliance, and service efficiency.