Remote Healthcare Support Specialist — High-Volume Calls

Medix; St. Louis (MO); Remote; USD 21,000 - 25,000; Full time

Job summary

Medix is seeking a Remote Healthcare Customer Service Representative to support callers with healthcare needs in a fast-paced environment. The role is contract-to-hire and fully remote for domestic US candidates, with a compensation range of $15.00–$18.50 per hour.

Responsibilities include handling high call volumes, delivering exceptional service, and navigating both modern and legacy systems. Training is mandatory, and the position may require background checks in line with company policy.

Qualifications

• Experience in the healthcare revenue cycle or prior experience as a Customer Service Representative with major health payers

Responsibilities

• Handle high call volumes in a fast-paced environment (7.5 hours of back-to-back calls per day)
• Deliver exceptional service with patience, politeness, and empathy on the phone
• Navigate between modern web apps and older DOS-based systems
• Maintain high keyboard accuracy to prevent system lockouts

Skills

Industry experience

Technical proficiency

Soft skills

Career longevity

Job description

Medix is seeking a Remote Healthcare Customer Service Representative to support callers with healthcare needs in a fast-paced environment. The role is contract-to-hire and fully remote for domestic US candidates, with a compensation range of $15.00–$18.50 per hour.

Responsibilities include handling high call volumes, delivering exceptional service, and navigating both modern and legacy systems. Training is mandatory, and the position may require background checks in line with company policy.