Remote Healthcare Support Specialist

Lever, Inc.; Columbus (GA); Remote; USD 19,000 - 21,000; Full time

Benefits offered by this job

Paid training

Remote work

Job summary

Lever, Inc. is seeking a patient-focused customer service representative to join our healthcare team. You will handle inbound calls, assist with refilling medications, checking referrals, messaging doctors, and confirming appointments, delivering compassionate, reliable service across multiple channels.

This remote role is available to residents of several states including Georgia. You will work a set schedule, receive onboarding and paid training, and be expected to maintain accuracy, empathy,

Qualifications

• 1 year of customer service or customer support experience.
• 1 year of previous call center or office background experience required.
• Previous remote work from home experience a plus.
• Quick learner and able to work independently.
• Strong phone and verbal communication skills along with active listening.
• Excellent attention to detail.
• Must be 18 years of age.

Responsibilities

• Manage large amounts of inbound calls in a timely manner.
• Assist customers with refilling their medication, checking on referrals, sending messages to their doctors and/or confirming their appointment.
• Submit the form to show documentation of the call.
• Multitask using several screens and programs during patient/customer interactions.
• One must be able to type and talk at the same time in order to document the call.
• Access company and client resources provided to accurately handle the call.
• Skillfully change from one task to another without loss of efficiency or composure.
• Must be able to be empathetic to the patient and their needs.
• Be available at your desk, maintaining punctuality and attendance at all scheduled times.
• Remain positive and professional in all customer interactions.
• Flexibility to cross train as requested.

Skills

Customer service

Call center

Remote work

Active listening

Attention to detail

Empathy

18+ age

Job description

Lever, Inc. is seeking a patient-focused customer service representative to join our healthcare team. You will handle inbound calls, assist with refilling medications, checking referrals, messaging doctors, and confirming appointments, delivering compassionate, reliable service across multiple channels.

This remote role is available to residents of several states including Georgia. You will work a set schedule, receive onboarding and paid training, and be expected to maintain accuracy, empathy,