Remote Healthcare Support Specialist

Lever, Inc.; Saginaw (MI); Remote; USD 19,000 - 21,000; Full time

Benefits offered by this job

Remote work

Paid Training

Shift differential

Job summary

Lever, Inc. is seeking a patient-focused Customer Service Representative to provide compassionate, reliable assistance across multiple channels. You will handle inbound calls, assist with refilling medications, check referrals, message doctors, and confirm appointments.

This remote role requires strong communication, empathy, and the ability to multitask across several screens while documenting calls accurately. Training is provided, with full-time hours and a daytime/EST schedule.

Qualifications

• 1 year of customer service experience
• 1 year of call center or office background experience
• Remote work from home experience a plus
• Quick learner and able to work independently
• Strong phone and verbal communication skills along with active listening
• Excellent attention to detail
• Must be 18 years of age
• A background check applicable with state and federal laws will be required

Responsibilities

• Manage large amounts of inbound calls in a timely manner
• Assist customers with refilling their medication, checking on referrals, sending messages to their doctors and/or confirming their appointment
• Submit the form to show documentation of the call
• Multitask using several screens and programs during patient/customer interactions
• One must be able to type and talk at the same time in order to document the call
• Access company and client resources provided to accurately handle the call
• Skillfully change from one task to another without loss of efficiency or composure
• Must be able to be empathetic to the patient and their needs
• Be available at your desk, maintaining punctuality and attendance at all scheduled times
• Remain positive and professional in all customer interactions
• Flexibility to cross train as requested

Skills

Customer service

Call center

Remote work

Job description

Lever, Inc. is seeking a patient-focused Customer Service Representative to provide compassionate, reliable assistance across multiple channels. You will handle inbound calls, assist with refilling medications, check referrals, message doctors, and confirm appointments.

This remote role requires strong communication, empathy, and the ability to multitask across several screens while documenting calls accurately. Training is provided, with full-time hours and a daytime/EST schedule.