Remote Healthcare Customer Support Specialist

Lever, Inc.; Shreveport (LA); Remote; USD 16,000 - 23,000; Full time

Job summary

Lever, Inc. is seeking a customer service representative to support patients with compassionate, reliable service across multiple channels.

You will handle inbound calls and assist with refilling medications, referrals, doctor messages, and appointment confirmations. This remote role is available to residents of the United States (AL, GA, ID, IA, IN, KS, LA, MI, MS, NV, NC, ND, OH, OK, PA, SC, SD, TX, TN, UT, VA, WV, WI, WY).

Qualifications

• 1 year of customer service or customer support experience.
• 1 year of previous call center or office background experience required.
• Previous remote work from home experience a plus.
• Quick learner and able to work independently.
• Strong phone and verbal communication skills along with active listening.
• Excellent attention to detail.
• Must be 18years of age.
• A background check applicable with state and federal laws will be required.

Responsibilities

• Manage large amounts of inbound calls in a timely manner.
• Assist customers with refilling medications, checking on referrals, and confirming appointments.
• Submit the form to document each call.
• Multitask using several screens and programs during patient/customer interactions.
• Must be able to type and talk at the same time to document calls.
• Access company resources to accurately handle calls.
• Switch between tasks without loss of efficiency or composure.
• Be empathetic to patients and their needs.
• Maintain punctuality and attendance at all scheduled times.
• Remain positive and professional in all interactions.
• Be open to cross-training as requested.

Skills

Customer service

Call center

Remote work

Independent work

Phone/Verbal communication

Active listening

Attention to detail

18+

Job description

Lever, Inc. is seeking a customer service representative to support patients with compassionate, reliable service across multiple channels.

You will handle inbound calls and assist with refilling medications, referrals, doctor messages, and appointment confirmations. This remote role is available to residents of the United States (AL, GA, ID, IA, IN, KS, LA, MI, MS, NV, NC, ND, OH, OK, PA, SC, SD, TX, TN, UT, VA, WV, WI, WY).