Remote Healthcare Customer Support Specialist

Lever, Inc.; Indianapolis (IN); Remote; USD 17,000 - 22,000; Full time

Benefits offered by this job

Remote work

Paid training

Full-time role

Job summary

Lever, Inc. is seeking a patient-focused Customer Service Representative to provide compassionate support for patients across multiple channels. You will handle inbound calls, assist with refilling medications, verify referrals, send messages to doctors, and confirm appointments from a remote location.

The role is full-time, shifts cover late evenings and weekends EST, with paid training. The ideal candidate has strong communication, attention to detail, and the ability to work independently in

Qualifications

• 1 year of customer service or customer support experience.
• 1 year of call center or office background experience.
• Remote work from home experience a plus.
• Quick learner and able to work independently.
• Strong phone and verbal communication skills along with active listening
• Excellent attention to detail
• Must be 18years of age
• A background check applicable with state and federal laws will berequired

Responsibilities

• Manage large amounts of inbound calls in a timely manner.
• Assist customers with refilling medications, checking on referrals, sending messages to their doctors and/or confirming their appointment.
• Submit the form to show documentation of the call.
• Multitaskusing several screens and programs during patient/customer interactions.
• One must be able to type and talk at the same time in order to document the call.
• Access company and client resources provided to accurately handle the call.
• Skillfully change from one task to another without loss of efficiency or composure.
• Must be able to be empathetic to the patient and their needs.
• Be available at your desk, maintaining punctuality and attendance at all scheduled times.
• Remain positive and professional in all customer interactions.
• Flexibility to cross train as requested.

Skills

Customer service

Call center

Remote work

Independent worker

Phone communication

Active listening

Attention to detail

18+ years old

Background check

Job description

Lever, Inc. is seeking a patient-focused Customer Service Representative to provide compassionate support for patients across multiple channels. You will handle inbound calls, assist with refilling medications, verify referrals, send messages to doctors, and confirm appointments from a remote location.

The role is full-time, shifts cover late evenings and weekends EST, with paid training. The ideal candidate has strong communication, attention to detail, and the ability to work independently in