Impactful Healthcare SaaS Support Associate I

ResMed Inc; BLOOMINGTON (MN); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Comprehensive medical insurance

Vision insurance

Dental insurance

Life insurance

AD&D insurance

Short-term disability insurance

Long-term disability insurance

Health Savings Account (HSA)

Flexible Spending Account (FSA)

Commuter benefits

401(k)

Employee Stock Purchase Plan (ESPP)

Employee Assistance Program (EAP)

Tuition assistance

Job summary

ResMed Inc., through its MatrixCare subsidiary, seeks a Customer Support Associate I in Bloomington, MN. The role provides specialized product and industry training and focuses on customer-focused problem solving using our clinical software platform.

Key responsibilities include handling phone and email support, logging cases in Salesforce, and performing troubleshooting to identify root causes. Eligible associates participate in after-hours on-call rotations and benefit from a comprehensive

Qualifications

• Bachelor’s degree or relevant workforce experience.
• 1–2 years of experience in technical support.
• Salesforce experience.
• Experience with POS or accounting applications is a plus.
• Previous experience working remotely or in a distributed team environment.

Responsibilities

• Provide effective phone and email software support to customers.
• Log customer cases in Salesforce Service Console.
• Perform basic and advanced troubleshooting to identify root causes.
• Use internal resources to resolve issues promptly.
• Contribute to knowledge base maintenance.
• Escalate calls to higher-level analysts per processes.
• Participate in after-hours on-call rotation.

Skills

Customer service

Analytical skills

Problem solving

Verbal and written communication

Team collaboration

Attention to detail

Technical aptitude

Remote work experience

Education

Bachelor’s degree or equivalent work experience

Tools

Salesforce

Job description

ResMed Inc., through its MatrixCare subsidiary, seeks a Customer Support Associate I in Bloomington, MN. The role provides specialized product and industry training and focuses on customer-focused problem solving using our clinical software platform.

Key responsibilities include handling phone and email support, logging cases in Salesforce, and performing troubleshooting to identify root causes. Eligible associates participate in after-hours on-call rotations and benefit from a comprehensive