Healthcare Practice Support Specialist

ResMed Inc; Tennessee; On-site; USD 30,000 - 42,000; Full time

Job summary

ResMed Inc. is seeking a customer-focused Practice Support Agent to support testing, scheduling, and customer service operations in a fast-paced healthcare environment.

The role involves assisting patients and physician offices, guiding users through website tools, and resolving data upload issues with care and accuracy. The shift is 8:00am to 4:30pm CT, and the team emphasizes clear communication, proactive problem solving, and a high-quality customer experience across phone, live chat, and

Qualifications

• 1+ year of customer service or support experience.
• High school diploma.
• Proficiency in Excel and MS Office.
• Knowledge of oximetry/sleep testing equipment a plus.
• Excellent phone presence, attention to detail, and multitasking skills.

Responsibilities

• Answer inbound calls, chats, and emails to support customers with testing tools and uploads.
• Handle overflow scheduling calls.
• Troubleshoot Overnight Pulse Oximetry upload issues (if applicable).
• Process and validate test orders, physician updates, and faxed results.
• Work shared departmental queues and assist with cross-training as needed.

Skills

Customer service

Phone presence

Multitasking

Attention to detail

MS Office

Excel

Education

High school diploma

Tools

Excel

MS Office

Job description

ResMed Inc. is seeking a customer-focused Practice Support Agent to support testing, scheduling, and customer service operations in a fast-paced healthcare environment.

The role involves assisting patients and physician offices, guiding users through website tools, and resolving data upload issues with care and accuracy. The shift is 8:00am to 4:30pm CT, and the team emphasizes clear communication, proactive problem solving, and a high-quality customer experience across phone, live chat, and