Remote Healthcare Scheduler - Hybrid (AZ)

Banner Health; Phoenix (AZ); Hybrid; USD 42,000 - 64,000; Full time

Job summary

Banner Health in Scottsdale, AZ seeks an experienced Healthcare Scheduler to coordinate appointments, tests and procedures across services. The role requires remote hybrid work within Arizona, with in-person training at Downtown Phoenix/Arcadia/Scottsdale locations.

You’ll engage patients and providers, verify insurance, and ensure a smooth patient journey. Primary duties include scheduling, data collection for authorizations, and clear communication across channels.

Qualifications

• High school diploma or GED required.
• 1+ year of customer service or scheduling in healthcare.
• Ability to use technology to research and respond to inquiries.
• Excellent interpersonal and communication skills.
• Ability to follow directions and use company systems.

Responsibilities

• Schedules medical appointments across physicians, facilities and programs.
• Obtains demographics and insurance information for authorizations.
• Provides pre-/post-instruction and payment details to patients.
• Communicates with patients and staff via phone, chat, email and messaging.
• Manages documents and ensures orders are compliant prior to appointments.
• Handles inbound/outbound communications for facilities in the operating states.

Skills

Customer service

Communication

Typing

EMR systems

Education

High school diploma

Tools

Scheduling software

Microsoft Office

EMR software

Job description

Banner Health in Scottsdale, AZ seeks an experienced Healthcare Scheduler to coordinate appointments, tests and procedures across services. The role requires remote hybrid work within Arizona, with in-person training at Downtown Phoenix/Arcadia/Scottsdale locations.

You’ll engage patients and providers, verify insurance, and ensure a smooth patient journey. Primary duties include scheduling, data collection for authorizations, and clear communication across channels.