Remote Healthcare Ops Analyst & Analytics

Pomelo; United States; Remote; USD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive pay

Work remotely

Health & wellness benefit

Paid holidays and time off

Performance and referral bonuses

Global exposure

Job summary

Pomelo is seeking a detail-oriented Operations Analyst for a healthcare AI startup. In this role, you will analyze customer calls and prepare reports for internal teams and clients, contributing to the quality of service and operational improvements.

With a background in operations or quality assurance, you'll collaborate with various departments to leverage insights from your analysis. This position offers competitive pay, the possibility to work remotely, and opportunities for professional growth.

Qualifications

• 5+ years of experience in operations, quality assurance, or customer service/call center environments.
• Ability to overlap and work from 5:00 am to 5:00 pm in US Pacific Time.
• Strong problem-solving skills and proactive approach to addressing issues.

Responsibilities

• Analyze customer calls for quality, compliance, and issue identification.
• Prepare detailed reports on call performance, trends, and areas for improvement.
• Collaborate with the quality assurance team to develop and refine call evaluation criteria.

Skills

Data analysis

Attention to detail

Analytical skills

Communication skills

Education

Bachelor's degree in Business Administration, Data Analytics, or related field

Tools

Excel

Google Sheets

SQL

Job description

Pomelo is seeking a detail-oriented Operations Analyst for a healthcare AI startup. In this role, you will analyze customer calls and prepare reports for internal teams and clients, contributing to the quality of service and operational improvements.

With a background in operations or quality assurance, you'll collaborate with various departments to leverage insights from your analysis. This position offers competitive pay, the possibility to work remotely, and opportunities for professional growth.