IT Support Engineer (Remote — West Coast Hours)

Pomelo Care; San Francisco (CA); Remote; USD 85,000 - 115,000; Full time

Benefits offered by this job

Comprehensive Health, Dental, and Vis

Health Savings Account (HSA) options

Flexible Spending Account (FSA)

Equity grant participation

401(k) program

16 weeks paid parental leave

Fully remote work flexibility (US)

Job summary

Pomelo Care is hiring an IT/Operations professional to build and support a modern IT environment for a mostly remote team across the US. You will own end-user support during West Coast hours, onboard/offboard staff, and manage device lifecycle.

Bring 2+ years in IT support, strong customer service, and experience with Apple devices and MDM tools such as Kandji/Jamf. Remote-first role with flexible US-based options.

Qualifications

• 2+ years in IT support/operations.
• Strong customer service and end-user focus.
• Able to anchor coverage for back half of the day.
• Experience supporting Apple hardware and MDM tools (Kandji/ Jamf).

Responsibilities

• Create a user-friendly IT environment for Pomelo teammates.
• Provide primary IT support during West Coast hours for a mostly remote team.
• Handle onboarding/offboarding, provisioning, device shipping and recovery.
• Implement security policies across Okta, Slack, Google Workspace and more.

Skills

IT support

Customer service

End-user experience

Team collaboration

Apple hardware

MDM tools

Kandji

Jamf

Remote workforce

Tools

Okta Workflows

Slack Workflows

BetterCloud

Slack IT tools

Vanta

Drata

Job description

United States

About us

Pomelo Care is the leading virtual medical practice for women and children, providing care across pregnancy, postpartum, pediatrics, menopause, and perimenopause. We combine proactive, 24/7 clinical care with technology that helps us reach patients earlier, identify risks sooner, and deliver personalized care throughout their journey. Our team includes clinicians, technologists, operators, and problem-solvers working together to make high-quality care more accessible for families nationwide.

Location: Remote (US). This role works 8:00am–5:00pm Pacific. Pomelo is a remote-first company, though we have offices in NYC and SF that many local Pomelos choose to work from a few days a week.

What you'll do

As an early hire on a growing IT team, you will have the chance to help shape a world-class IT program at a rapidly scaling, high-growth startup. Specifically you will:

• Create an intuitive and user-friendly technology environment for your fellow Pomelos!
• Be the primary IT support coverage during west coast hours for a team that's mostly remote, with folks working from our NYC and SF offices too
• Run onboarding and offboarding for a distributed team: provisioning accounts, shipping devices, and recovering them when people leave
• Implement security policies across Okta, Slack, Google Workspace and others to keep our patients' data safe

What you bring

• 2+ years of experience in an IT support/operations role
• Strong customer service and communication skills — you focus on end-user experience and empathize with users
• Success both when working independently and within a team — you'll anchor coverage for the back half of the day
• Experience supporting Apple hardware, including MDM tools like Iru (formerly Kandji) or Jamf, and device lifecycle for a remote workforce

Bonus points if you have any of the following

• Experience automating repetitive tasks with tools like Okta Workflows, Slack Workflows or BetterCloud
• Experience with Slack-based IT ticketing tools
• Experience with security and compliance platforms like Vanta or Drata

Why you should join our team

By joining Pomelo, you will get on in the ground floor of a fast-moving, well-funded, and mission-driven startup that always puts the patient first. You will learn, grow and be challenged, and have fun with your team while doing it.

We strive to create an environment where employees from all backgrounds are respected. We value working across disciplines, moving fast, data-driven decision making, learning, and always putting the patient first.

Benefits and Perks:

• Comprehensive Health, Dental, and Vision coverage for employees and their families
• High deductible Health Plans with Health Savings Account (HSA) options
• Flexible Spending Account (FSA)
• Equity grant participation
• 401(k) program
• Competitive vacation policy
• 16 weeks paid parental leave
• Fully remote work flexibility (within the US)

The expected base salary range offered for this role is $85,000 - $115,000. This role is also eligible for equity, giving you an ownership stake in Pomelo’s mission. Actual compensation may vary based on relevant experience, skills, competencies, and certifications.

At Pomelo, we are committed to hiring the best team to improve outcomes for all mothers and babies, regardless of their background. We need diverse perspectives to reflect the diversity of problems we face and the population we serve. We look to hire people from a variety of backgrounds, including but not limited to race, age, sexual orientation, gender identity and expression, national origin, religion, disability, and veteran status.

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Pomelo Care’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows: