Remote Healthcare Operations Supervisor

View Moreicons; United States; Remote; USD 55,000 - 75,000; Full time

Job summary

Sagility is hiring for a Supervisor-Operations position to lead a customer service team in a healthcare BPM environment. You will coach staff, monitor performance, and drive KPIs while ensuring high-quality service to members and providers.

The role emphasizes process improvements, data-driven decisions, and cross-functional collaboration. The ideal candidate has 1+ years in customer service with supervisory experience and a preference for healthcare industry experience.

Qualifications

• High School diploma or equivalent required; Associates or Bachelor's degree preferred.
• 1+ years experience in customer service, call center or related field, including 12 months in a supervisor capacity.
• Healthcare Industry Preferred.

Responsibilities

• Coach and develop team to achieve account specific and organization CPIs and KPIs.
• Monitor employee performance using coaching tools and dashboards based on CPIs and KPIs.
• Manage employee performance including coaching, rewards, recognition and merit reviews.
• Clearly communicate client and organization's expectations to individuals and teams.
• Develop daily/weekly action plans to address performance relative to team goals.
• Ensure accountability and productivity using client/reporter tools and data.

Skills

Interpersonal skills

Customer service

Problem solving

Verbal communication

Written communication

Conflict resolution

Technology proficiency

Process improvement

Team leadership

Performance coaching

Education

High School Diploma or equivalent

Associates or Bachelor's degree preferred

Job description

Sagility is hiring for a Supervisor-Operations position to lead a customer service team in a healthcare BPM environment. You will coach staff, monitor performance, and drive KPIs while ensuring high-quality service to members and providers.

The role emphasizes process improvements, data-driven decisions, and cross-functional collaboration. The ideal candidate has 1+ years in customer service with supervisory experience and a preference for healthcare industry experience.