Remote Senior Operations Manager - Healthcare

Sagility India Private Ltd in; El Paso (TX); Remote; USD 90,000 - 140,000; Full time

Job summary

Sagility is seeking a Senior Manager Operations to drive client satisfaction, retention, and profitability across assigned accounts. You will ensure operational performance standards, lead multi-site teams, and partner with the Director of Operations to optimize service quality and efficiency.

Ideal candidates have 5+ years in customer service with 4+ years in management, healthcare exposure, and strong leadership, coaching, and analytics capabilities.

Qualifications

• 5+ years in customer service, call center or related field, including 4 years in management.
• Experience in multi-site and Healthcare Industry is preferred.
• Exceptional interpersonal, customer service, problem-solving, verbal and written communication, and conflict resolution skills.
• Proficiency with technology, including computers, software applications, phone systems, etc.
• Ability to drive teams and departments through metrics and process improvements.

Responsibilities

• Serve as the main contact for the assigned location, acting as liaison to the Director of Operations.
• Review operating statistics to ensure client and organizational goals are met in service quality and timeliness.
• Identify root causes of issues and work with employees to resolve according to policies.
• Oversee program adjustments to enhance performance, including staffing and training as needed.
• Partner with Client Services to adapt to changing client conditions based on trend analysis.
• Establish and review quality and performance standards for staff; oversee merit reviews.
• Lead client visits and roundtables to provide input on performance and new programs.
• Coordinate with leadership to balance needs of teams with organizational requirements.
• Promote teamwork and provide guidance to employees; maintain a safe work area.
• Ensure high-quality service for internal and external customers.

Skills

Interpersonal skills

Customer service

Problem solving

Verbal communication

Written communication

Conflict resolution

Team leadership

Process improvement

Operational excellence

Financial acumen

Education

High School Diploma or equivalent

BA/BS in Business Administration or related field

Job description

Sagility is seeking a Senior Manager Operations to drive client satisfaction, retention, and profitability across assigned accounts. You will ensure operational performance standards, lead multi-site teams, and partner with the Director of Operations to optimize service quality and efficiency.

Ideal candidates have 5+ years in customer service with 4+ years in management, healthcare exposure, and strong leadership, coaching, and analytics capabilities.