Remote Healthcare Operations Leader

Softheon Inc; Chicago (IL); On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

Home office stipend

Health, vision and dental coverage

401K match

Wellness stipend

Internet stipend

PTO and holidays

Job summary

Softheon Inc. is seeking a results-oriented Business Operations Manager to optimize processes, lead strategic initiatives, and drive operational excellence in a remote-first environment.

The role demands cross-functional collaboration, data-driven decision making, and hands-on project and budget management. You will oversee day-to-day operations, design process improvements, and ensure regulatory compliance while supporting talent management and organizational culture.

Qualifications

• Bachelor’s degree in Business Administration, Healthcare Management, Information Technology, or a related field. Degree in STEM is strongly preferred.
• A Master’s degree is preferred.
• 5-7 years of experience in business operations, project management, or a related role within the healthcare or technology sectors, with at least 2 years in a managerial position.
• Experience within a STEM field is required.
• Excel experience required. Some SQL experience preferred.
• Must complete Six Sigma Green Belt Certification within 6 months of hire, if not already certified.
• In-depth understanding of healthcare industry standards and regulations.
• Experience working within the healthcare or technology industry required.
• Strong analytical and problem-solving skills.
• Proficiency in data analysis tools and software (e.g., Excel, SQL, Tableau).
• Excellent communication and interpersonal skills.
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• Attention to detail and a proactive approach to identifying and solving problems.

Responsibilities

• Oversee day-to-day business operations to ensure smooth and efficient processes across departments.
• Identify, design, and implement process improvements to enhance efficiency, productivity, and quality throughout the organization.
• Ensure business operations comply with industry regulations and company policies, maintaining high standards of quality and integrity.
• Contribute to the development and execution of strategic plans that support business growth and operational excellence.
• Collect, analyze, and interpret data to identify trends and insights that inform business decisions and drive operational improvements.
• Lead and manage project management activities, including planning, execution, and monitoring of projects to ensure timely and successful completion.
• Oversee budgeting, forecasting, and financial planning activities for the operations department.
• Work closely with cross-functional teams, including finance, sales, marketing, and product development, to support business operations and align on strategic goals.
• Conduct market research to stay informed about industry trends, the competitive landscape, and emerging technologies relevant to the healthtech sector.
• Lead initiatives that promote continuous improvement and operational excellence within the organization.
• Maintain detailed documentation of processes, procedures, and analysis to ensure transparency and knowledge sharing within the team.
• Collaborate with the Talent team to actively engage in the hiring and recruitment process, including but not limited to participating in interviews.
• Leverage industry networks and expertise to identify and attract top talent that aligns with the company's objectives and values.
• Provide guidance and mentorship to team members within your department and across diverse functions.
• Play an integral role in shaping and reinforcing the overall company culture, promoting values that enhance teamwork, collaboration, and employee engagement.
• Must be available for on-call duty during peak periods, providing support outside of regular working hours as needed to ensure the timely resolution of critical issues.
• Availability to work occasional weekends and overnight hours as needed.
• Although we work in a remote-first environment, all roles require in-person attendance at our headquarters approximately 2 times per year (in addition to other travel requirements for this specific role, if applicable).
• Travel up to 5% required.

Skills

Excel

SQL

Tableau

Analytical skills

Problem solving

Communication

Education

Bachelor's degree

Master's degree preferred

Job description

Softheon Inc. is seeking a results-oriented Business Operations Manager to optimize processes, lead strategic initiatives, and drive operational excellence in a remote-first environment.

The role demands cross-functional collaboration, data-driven decision making, and hands-on project and budget management. You will oversee day-to-day operations, design process improvements, and ensure regulatory compliance while supporting talent management and organizational culture.