Remote Healthcare IT Operations Lead

HealthEdge Software, Inc.; United States; Remoto; USD 90.000 - 120.000; Tempo pieno

Descrizione del lavoro

HealthEdge is seeking a Healthcare IT Technical Operations Lead to coordinate and streamline customer-facing tech delivery. Remote role with EST hours, up to 5% travel, and a pathway to strengthen operational excellence across enrollments, claims, adjudication, and payments.

Requires 6+ years in a production support environment and deep experience with EDI and payer platforms. You will partner with vendors, manage incidents, and drive SLA reporting while leading change and escalation processes

Competenze

• Minimum of 6 years’ experience managing a mid to large size customer facing production support environment.
• Strong experience with healthcare payer platforms (e.g., Facets, QNXT, NASCO).
• Strong hands-on experience with EDIFECS/MoveIt.
• Strong hands-on experience with Healthcare EDI (270, 271, 276, 277, 834, 835).
• Experience with SQL and cloud environments (AWS or GCP) is desirable.
• Understanding ITIL practices; ITIL certification or strong working knowledge.

Mansioni

• Manage operational excellence for technology delivery.
• Timely generation of SLA/Operational reports to customers and management.
• Driving issue resolution and root cause analysis for incidents.
• Manage day to day production support for a mid-size HealthPlan including support of core administrative systems (enrollments, claims, adjudication and payments), surrounding applications/products and downstream and upstream vendors.
• Addressing Edifecs and EDI issues in production.
• Driving customer calls and priorities.
• Prioritize daily operational events and issues.
• Managing incidents in the service management systems like JIRA/Service Now.
• Manage change and issue resolution activities with network, middleware, hardware, OS, DB, and external application groups.
• Plan system maintenance and upgrade events across multiple vendors.
• Customer escalation resolution.

Conoscenze

Customer facing operations

ITIL practices

Problem solving

Formazione

Bachelor’s degree in a related field

Strumenti

EDIFECS/MoveIt

Healthcare EDI (270/271/276/277/834/835)

SQL

JIRA/ServiceNow

Cloud AWS/GCP

Descrizione del lavoro

HealthEdge is seeking a Healthcare IT Technical Operations Lead to coordinate and streamline customer-facing tech delivery. Remote role with EST hours, up to 5% travel, and a pathway to strengthen operational excellence across enrollments, claims, adjudication, and payments.

Requires 6+ years in a production support environment and deep experience with EDI and payer platforms. You will partner with vendors, manage incidents, and drive SLA reporting while leading change and escalation processes