Remote Healthcare IT Support Analyst (PACS/DICOM)

Radiology-Partners

United States

Remote

USD 34,000 - 35,000

Full time

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Benefits offered by this job

Competitive Benefits package

Career Growth Opportunities

Flexible Remote Schedules

Generous PTO Plans and Paid Holidays

Great Place to Work recognition

Job summary

Radiology Partners seeks an experienced healthcare IT professional to provide advanced IT support for radiology systems across clinical and administrative users. You will diagnose complex hardware, software, and network issues and coordinate with cross-functional IT teams to minimize downtime.

The role emphasizes incident triage, clear communications, and contributing to knowledge documentation. A strong background in HIS/RIS/PACS and DICOM is required, with a focus on customer service and 24/7

Qualifications

Bachelor’s degree in Computer Science, Information Systems, or related field preferred - or equivalent experience.
5+ years of experience in healthcare IT, including hardware and network support preferred.
Experience supporting voice dictation systems such as PowerScribe or Fluency.
Knowledge of HIS/RIS, PACS, Voice Recognition systems, DICOM functionality, and radiology workflow.
Strong critical thinking, problem-solving, and customer service skills.

Responsibilities

Provide advanced IT support for clinical and administrative users, ensuring high availability of radiology systems.
Diagnose and resolve complex hardware, software, network, and clinical application issues across devices and peripherals.
Triage and manage escalated or high-priority incidents, collaborating with cross-functional IT teams as needed.
Support operations during planned and unplanned downtime, following established downtime procedures.
Document and manage incidents in ServiceNow, communicate updates and resolutions clearly, and contribute to ongoing process improvements and knowledge documentation.