Remote Healthcare IT Service Desk Analyst II
Children's Hospital Los Angeles (CHLA)
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Job summary
Children's Hospital Los Angeles (CHLA) is seeking a Service Desk Analyst II who will act as the first point of contact for internal users facing IT issues, incidents, and service requests across Windows, macOS, mobile platforms, and clinical apps. This remote role requires California residency prior to start and will involve varied shifts, including weekends.
You will resolve incidents, fulfill service requests (access provisioning, software installs), document solutions, and contribute to
Qualifications
- Minimum 3–5 years in a technical support or service desk role.
- Advanced knowledge of IT support and troubleshooting; Windows/macOS; mobile platforms.
- Experience with service desk ticketing systems and incident tracking.
- Familiarity with clinical applications and biomedical engineering support.
Responsibilities
- Serve as the first point of contact for IT issues and requests.
- Fulfill service requests such as access provisioning and software installations.
- Document solutions and contribute to CHLA Knowledge Base.
- Ensure service levels align with department objectives and customer satisfaction.
Skills
Education
Tools
Job description
Children's Hospital Los Angeles (CHLA) is seeking a Service Desk Analyst II who will act as the first point of contact for internal users facing IT issues, incidents, and service requests across Windows, macOS, mobile platforms, and clinical apps. This remote role requires California residency prior to start and will involve varied shifts, including weekends.
You will resolve incidents, fulfill service requests (access provisioning, software installs), document solutions, and contribute to
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