Remote Service Desk Analyst - 2nd Shift

CAI; Richmond (VA); Remote; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k

Paid Time Off

Job summary

CAI is seeking a Service Desk Analyst for a remote 2nd shift role in the United States. You’ll provide Level 1 IT support, handle requests via phone, email or chat, and document solutions to help users resolve issues.

The position requires 6–12 months in a service desk or tech support role, strong customer service skills, and excellent problem-solving abilities. Medical/dental/vision benefits and a 401k are offered.

Qualifications

• 6–12 months of service desk or technical support experience.
• 6–12 months of customer service experience in a professional setting.
• High school diploma or GED required.

Responsibilities

• Provide Level 1 IT end-user support via phone, email or chat.
• Diagnose and troubleshoot issues and document steps taken.
• Reset passwords and perform basic hardware/software troubleshooting remotely.
• Escalate unresolved issues with clear documentation and timelines.
• Maintain accurate ticket records and prioritize urgent requests.
• Deliver strong customer service and professional interactions.

Skills

Service Desk

Customer Service

Troubleshooting

Documentation

Communication

Time Management

Problem Solving

Education

High School Diploma or GED

Job description

CAI is seeking a Service Desk Analyst for a remote 2nd shift role in the United States. You’ll provide Level 1 IT support, handle requests via phone, email or chat, and document solutions to help users resolve issues.

The position requires 6–12 months in a service desk or tech support role, strong customer service skills, and excellent problem-solving abilities. Medical/dental/vision benefits and a 401k are offered.