Remote Healthcare IT Helpdesk Technician (Entry-Level)

Xtensys; Town of Ithaca (NY); Hybrid; USD 30,000 - 42,000; Full time

Benefits offered by this job

On-call rotation every 6-8 weeks

On-site support as needed

Job summary

Xtensys Connected Health Solutions is seeking a Junior Service Desk Technician to be the first point of contact for end users seeking IT assistance. You will resolve common issues, document incidents, and provide a positive customer experience.

Candidates should have at least one year of IT experience and be eager to learn in a healthcare-focused environment. Role involves remote and on-site work with occasional travel up to 20% for onboarding and training, plus weekend on-call rotations every

Qualifications

• Associate degree in IT or related field is required.
• At least 1 year of formal IT experience and customer-focused mindset.
• Familiarity with Windows operating systems and ITSM platforms is preferred.

Responsibilities

• Follow ITIL-aligned incident and request practices and log details with notes.
• Receive IT support requests via phone, email, chat, or ticketing system and respond promptly.
• Perform basic troubleshooting including password resets and connectivity issues.
• Escalate complex incidents while keeping user informed and documenting steps.

Skills

IT support

Windows OS

Active Directory

ITSM

Epic

Education

Associate's degree in IT

Tools

ServiceNow

Zendesk

Jira Service Management

Job description

Xtensys Connected Health Solutions is seeking a Junior Service Desk Technician to be the first point of contact for end users seeking IT assistance. You will resolve common issues, document incidents, and provide a positive customer experience.

Candidates should have at least one year of IT experience and be eager to learn in a healthcare-focused environment. Role involves remote and on-site work with occasional travel up to 20% for onboarding and training, plus weekend on-call rotations every