Junior IT Help Desk Technician – Patient-Focused Support

Xtensys; Knoxville (TN); Hybrid; USD 30,000 - 42,000; Full time

Job summary

Xtensys Connected Health Solutions seeks a Junior Service Desk Technician to be the first contact for IT support, resolving basic issues, logging requests, and delivering positive customer service. You will work within a healthcare-focused environment, supporting Epic-related workflows and common IT systems.

The role requires at least one year of IT experience, a customer-centric mindset, and the ability to learn quickly.

Qualifications

• Associate's degree in IT or related field.
• At least one year of formal IT support experience.
• Curious, customer-focused, eager to learn and ready to help others.

Responsibilities

• Follow service desk processes and SLAs with care.
• Receive IT support requests via phone, email, chat, or ticketing system.
• Log, categorize, and prioritize incidents with clear notes.
• Perform basic troubleshooting (password resets, app issues, connectivity).
• Provide basic triage and escalation for clinical-impacting issues.
• Resolve common hardware/software issues using documented procedures.
• Support user account workflows and AD/Entra ID updates.
• Own incidents through resolution with timely user communication.

Skills

Proactive solver

Analytical solver

Customer communicator

Documentation

Healthcare awareness

Technical skills

Identity management

Education

Associate's degree in IT

Tools

ServiceNow

Zendesk

Jira Service Management

Job description

Xtensys Connected Health Solutions seeks a Junior Service Desk Technician to be the first contact for IT support, resolving basic issues, logging requests, and delivering positive customer service. You will work within a healthcare-focused environment, supporting Epic-related workflows and common IT systems.

The role requires at least one year of IT experience, a customer-centric mindset, and the ability to learn quickly.