Remote Healthcare IT Applications Analyst

Intermountain Healthcare Inc.; Madison (WI); Remote; USD 45,000 - 70,000; Full time

Job summary

Intermountain Health is seeking a Staff Analyst to support IT applications across the lifecycle, including selection, implementation, and optimization of healthcare solutions. The role emphasizes collaboration with vendors and stakeholders, adherence to change management, and potential project PM duties.

Remote work is available where approved; schedule is Monday–Friday, 8:00 AM–5:00 PM. Responsibilities include configuring, testing, and maintaining systems; developing training materials; and

Qualifications

• Provides support to Stakeholders through analyzing and diagnosing problems to determine resolution.
• Gathers and translates requirements into design specifications for product management.
• Configures and maintains systems and hardware to meet requirements.
• Documents workflow changes and designs to meet business requirements.
• Collaborates with vendors on third-party app integration and support.
• Resolves issues per SLAs and standards.
• Acts as PM for small to mid-size projects.
• Collaborates with stakeholders and vendors.
• Follows docs and change management standards.
• Develops training and knowledge materials.
• Configures and integrates hardware with software per client specs.
• Develops and understands reporting needs.
• Participates in on-call/command center duties.
• Helps develop testing plans and scripts.
• Attends team/project/dept meetings to share information.
• Works with requester to deliver MVP in ServiceHub.
• Requests resources via ServiceHub.

Responsibilities

• Provides support to Stakeholders through analyzing and diagnosing problems to determine resolution.
• Gathers, validates, and translates technological requirements into design and development specification while providing product management.
• Configures, test, installs, implements, monitors, and maintains common and complex systems (applications, workflows, processes hardware, etc.).
• Documents and recommends workflow changes and technical/functional designs needed to support the business requirements.
• Partners with external vendors to support related third-party applications including integration/implementation, support, and troubleshooting.
• Solves common issues, incidents, and problems according to agreed upon service levels and according to department standards.
• Serve as PM and complete PM functions for small to mid-size projects with multiple teams.
• Collaboratively works with peers, internal and external stakeholders, and vendors.
• Follows documentation and change management standards.
• Participates in development of training and knowledge-based materials for use by peers, end-users, and other team members.
• Configures and integrates electronic and mechanical hardware with software products to meet the functional criteria of client specifications.
• Develop and understands business reporting needs for end users.
• Participates in on-call and command center responsibilities, if applicable.
• Assists in developing and maintaining testing plans and scripts to verify system outputs and system integrity.
• Attends and participates in team, project and department meetings to increase awareness and information flow.
• Work with project requestor to complete the minimum viable product of a demand in ServiceHub.
• Request resources for projects and enhancement work using ServiceHub Resource Plan process.

Skills

Microsoft Office

Excel pivot tables

Visio

Project

PowerPoint

Word

Business knowledge

Application knowledge

System analysis

Operating systems

Requirements analysis

Problem solving

Reading comprehension

Technical writing

Education

Bachelor's degree preferred in information technology, healthcare, business, or related field

Two (2) years of work experience, or 4 years' experience with pursuit of a Bachelor's degree

Epic certification (preferred) and maintenance

Tools

Epic certification

Job description

Intermountain Health is seeking a Staff Analyst to support IT applications across the lifecycle, including selection, implementation, and optimization of healthcare solutions. The role emphasizes collaboration with vendors and stakeholders, adherence to change management, and potential project PM duties.

Remote work is available where approved; schedule is Monday–Friday, 8:00 AM–5:00 PM. Responsibilities include configuring, testing, and maintaining systems; developing training materials; and