Remote Healthcare Applications Analyst

Intermountain Healthcare Inc.; Austin (TX); Remote; USD 45,000 - 70,000; Full time

Benefits offered by this job

Benefits package

PEAK program education support

Job summary

Intermountain Health is seeking a Staff Analyst to provide technical support, configuration, and maintenance for healthcare applications across their lifecycle, including EHRs, scheduling, billing, PACS, and more. This fully remote role follows a Monday–Friday 8 AM–5 PM schedule, with 40 hours per week.

The position involves managing small projects, collaborating with vendors, and developing training materials while adhering to change management standards.

Qualifications

• Bachelor's degree preferred in IT, healthcare, business, or related field.
• Two years of work experience or actively pursuing a bachelor's degree with 4 years' experience in a related area.
• Will be required to certify on one or more Epic applications and maintain certification

Responsibilities

• Provides support to Stakeholders through analyzing and diagnosing problems to determine resolution
• Gathers, validates, and translates technological requirements into design and development specification while providing product management
• Configures, test, installs, implements, monitors, and maintains common and complex systems (applications, workflows, processes hardware, etc.)
• Documents and recommends workflow changes and technical/functional designs needed to support the business requirements.
• Partners with external vendors to support related third-party applications including integration/implementation, support, and troubleshooting
• Solves common issues, incidents, and problems according to agreed upon service levels and according to department standards.
• Serve as PM and complete PM functions for small to mid-size projects with multiple teams
• Collaboratively works with peers, internal and external stakeholders, and vendors
• Follows documentation and change management standards.
• Participates in development of training and knowledge-based materials for use by peers, end-users, and other team members.
• Configures and integrates electronic and mechanical hardware with software products to meet the functional criteria of client specifications
• Develop and understands business reporting needs for end users
• Participates in on-call and command center responsibilities, if applicable
• Assists in developing and maintaining testing plans and scripts to verify system outputs and system integrity
• Attends and participates in team, project and department meetings to increase awareness and information flow
• Work with project requestor to complete the minimum viable product of a demand in ServiceHub
• Request resources for projects and enhancement work using ServiceHub Resource Plan process

Skills

Microsoft Office Suite

Excel (pivot tables)

Visio

Project

PowerPoint

Word

Business knowledge

System analysis

Regulatory knowledge

Education

Bachelor's degree preferred in information technology, healthcare, business, or related field

Tools

Epic certification

Job description

Intermountain Health is seeking a Staff Analyst to provide technical support, configuration, and maintenance for healthcare applications across their lifecycle, including EHRs, scheduling, billing, PACS, and more. This fully remote role follows a Monday–Friday 8 AM–5 PM schedule, with 40 hours per week.

The position involves managing small projects, collaborating with vendors, and developing training materials while adhering to change management standards.