Remote Healthcare Data & Product Support Analyst

Symmetric Health Solutions, LLC; United States; Remote; USD 65,000 - 90,000; Full time

Job summary

Symmetric Health Solutions, LLC is seeking a Product Support Analyst to execute data-focused initiatives, improving healthcare item data to support hospital supply chains. You will collaborate with customer success and development teams to address questions, enhance the product database, and resolve data issues for customers.

The role emphasizes data relationships, accuracy, and education for customers, with exposure to diverse data management activities from ideation to execution in a rapidly

Qualifications

• Bachelor's degree in a technical field with preference for Information Systems/Biomedical Sciences
• Fluency in spreadsheet programs like Excel or Google Sheets
• Excellent written communication in English
• Authorized to work in the US

Responsibilities

• Research and address customer questions and support tickets
• Maintain and improve the product database using homegrown data tools
• Collaborate with data engineers to improve data tools
• Investigate healthcare product data issues and provide up-to-date information
• Identify how customers structure their data and assist integration
• Educate customers on latest product information and trends
• Identify and communicate product feedback and use cases
• Perform data analysis using company tools, SQL, and Excel
• Communicate with manufacturers, suppliers, and regulatory entities to resolve data issues
• Communicate with customers to address questions and align with business goals
• Represent the voice of the customer to influence product strategy

Skills

Data research

Data cleaning

Excel proficiency

SQL querying

Stakeholder communication

Healthcare domain knowledge

Education

Bachelor's degree in a technical field

Tools

SQL

Infor ERP

Oracle Fusion Cloud

Workday

Job description

Symmetric Health Solutions, LLC is seeking a Product Support Analyst to execute data-focused initiatives, improving healthcare item data to support hospital supply chains. You will collaborate with customer success and development teams to address questions, enhance the product database, and resolve data issues for customers.

The role emphasizes data relationships, accuracy, and education for customers, with exposure to diverse data management activities from ideation to execution in a rapidly