Remote Healthcare Customer Support Specialist

Lever, Inc.; Gulfport (MS); Remote; USD 19,000 - 21,000; Full time

Benefits offered by this job

Paid training

Equipment shipped

40 hours per week

Remote work eligibility

Job summary

Lever, Inc. is seeking a customer service representative to provide compassionate, reliable service to patients across inbound calls, refills, referrals, and appointment confirmations. This remote role covers several channels and requires strong communication skills and attention to detail.

Starting pay is $14/hour with a $1/hour night/weekend differential. Schedule is Mon-Fri, 11:00am-7:30pm CST, with about two weeks of paid training and full-time (40 hours/week) status.

Qualifications

• 1 year of customer service or customer support experience.
• 1 year of call center or office background experience.
• Background check will be required by state and federal laws.
• Remote work from home experience is a plus.
• Must be able to work independently with strong verbal communication.

Responsibilities

• Handle large amounts of inbound calls in a timely manner.
• Assist customers with refilling medications, referrals, messages to doctors and appointment confirmations.
• Submit the form to document each call.
• Multitask across several screens and programs during interactions.
• Type and talk simultaneously to document the call.
• Access company and client resources to accurately handle calls.
• Switch between tasks without loss of efficiency or composure.
• Be empathetic to patient needs and maintain professionalism.
• Maintain punctuality and attendance at all scheduled times.
• Cross-train as requested.

Skills

Customer service

Call center

Remote work

Independent work

Verbal communication

Active listening

Attention to detail

Empathy

Punctuality

Job description

Lever, Inc. is seeking a customer service representative to provide compassionate, reliable service to patients across inbound calls, refills, referrals, and appointment confirmations. This remote role covers several channels and requires strong communication skills and attention to detail.

Starting pay is $14/hour with a $1/hour night/weekend differential. Schedule is Mon-Fri, 11:00am-7:30pm CST, with about two weeks of paid training and full-time (40 hours/week) status.