Remote Customer Success Manager — Healthcare Value & Growth

Health Data Innovations, Inc.; Durham (NC); A distancia; USD 90.000 - 130.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Equity options

Benefits package

Professional growth

Collaborative team

Descripción de la vacante

Keebler Health is hiring a Customer Success Manager to own customer relationships from post-sale onboarding through long-term partnership. You will advocate for customers, coordinate with Implementation, and drive value realization across health networks.

The role emphasizes renewal, expansion, and proactive health monitoring in a fast-paced, early-stage healthcare tech company. Remote-first with preferred hubs in NC or NY, you’ll collaborate across product, engineering, and clinical teams to

Formación

• 3–5+ years in customer success, account management, or another customer-facing role, ideally in software.
• Track record of owning customer relationships and growing or renewing accounts.
• Comfortable running commercial conversations and asking for the next step.
• Ability to communicate with senior customers and have difficult conversations.
• Strong organizational skills to juggle multiple accounts without dropping the ball.

Responsabilidades

• Own the relationship for your portfolio from late-stage sales through onboarding and ongoing partnership.
• Join late-stage sales conversations to set realistic expectations before contract signature.
• Build trusted relationships with executives, clinicians, operations, and technical stakeholders.
• Advocate for customers to product, engineering, and clinical teams and ensure feedback is addressed.
• Develop account plans, stakeholder maps, and regular communication rhythms.
• Lead quarterly business reviews and renewal conversations.
• Identify opportunities for expansion that align with customer goals.
• Monitor account health and address risks proactively.
• Partner with Implementation to ensure smooth handoff to ongoing management.
• Drive adoption across practices and user groups.

Conocimientos

Customer success

Account management

Sales skills

Communication

Stakeholder management

Descripción del empleo

Keebler Health is hiring a Customer Success Manager to own customer relationships from post-sale onboarding through long-term partnership. You will advocate for customers, coordinate with Implementation, and drive value realization across health networks.

The role emphasizes renewal, expansion, and proactive health monitoring in a fast-paced, early-stage healthcare tech company. Remote-first with preferred hubs in NC or NY, you’ll collaborate across product, engineering, and clinical teams to