Remote Healthcare Customer Success Lead

EBSCO Information Services, Inc.; Phoenix (AZ); Remote; USD 82,000 - 117,000; Full time

Benefits offered by this job

Medical, Dental, Vision, Life and DIS

Retirement Savings Plan

Paid Parental Leave

Holidays and PTO

Mentoring program

Job summary

EBSCO Information Services, Inc. is seeking a Customer Success Executive to partner with Clinical Decisions customers, ensuring onboarding, adoption and long-term value realization.

The role covers the North Midwest and West Coast and is fully remote within the US. Travel up to 40% is required to support implementation projects; collaboration across Sales, Marketing, Product, and Editorial ensures a seamless customer experience.

Qualifications

• Bachelor’s degree or higher in a health/IT field.
• 5+ years in project management, customer engagement, or related roles.
• Strong understanding of clinical workflows and EHR systems.
• Experience with SSO authentication protocols (SAML).
• Proven track record in managing complex implementation projects.

Responsibilities

• Lead onboarding and enablement for EBSCO Clinical Decisions customers.
• Define onboarding goals and coordinate with Clinical Implementation team.
• Provide training and self-service resources to promote adoption.
• Manage end-to-end implementation timelines, resources and budgets.
• Monitor progress, report KPIs and mitigate risks.
• Conduct regular business reviews to identify upsell opportunities.

Skills

Project management

Customer engagement

Healthcare IT

EHR systems

SSO authentication

Education

Bachelor’s degree in health administration, information technology, or a related field

Tools

SAML SSO

SMART on FHIR

HL7

MDM

EHR integration

Job description

EBSCO Information Services, Inc. is seeking a Customer Success Executive to partner with Clinical Decisions customers, ensuring onboarding, adoption and long-term value realization.

The role covers the North Midwest and West Coast and is fully remote within the US. Travel up to 40% is required to support implementation projects; collaboration across Sales, Marketing, Product, and Editorial ensures a seamless customer experience.