Healthcare CS Executive - Onboarding & Growth

EBSCO; United States; Remote; USD 82,000 - 117,000; Full time

Job summary

EBSCO Information Services in the United States seeks a Customer Success Executive to drive onboarding, adoption, and value realization for Clinical Decisions customers. Remote role with travel up to 40% across time zones, ideally near Chicago or Denver.

You will align product capabilities with client needs, define timelines and KPIs, and collaborate with Sales, Product, and Editorial to ensure long-term success and renewal opportunities.

Qualifications

• Bachelor’s degree in health administration, information technology, or a related field.
• Minimum of 5 years in project management, customer engagement, success, marketing, or support.
• Strong understanding of clinical workflows, EHR systems, and SSO authentication protocols.
• Ability to travel up to 40% and work across time zones.

Responsibilities

• Drive value by aligning product capabilities to customer needs and success metrics.
• Lead onboarding goals, change management, and product training.
• Oversee end-to-end onboarding for EBSCO Clinical Decisions products and integration tasks.
• Deliver proactive engagement strategies and conduct regular business reviews.

Skills

Project management

Customer engagement

Healthcare industry

Communication

Education

Bachelor’s degree in health administration, information technology, or related field

Job description

EBSCO Information Services in the United States seeks a Customer Success Executive to drive onboarding, adoption, and value realization for Clinical Decisions customers. Remote role with travel up to 40% across time zones, ideally near Chicago or Denver.

You will align product capabilities with client needs, define timelines and KPIs, and collaborate with Sales, Product, and Editorial to ensure long-term success and renewal opportunities.