Remote Healthcare Customer Success Executive

EBSCO Information Services, Inc.; Atlanta (GA); A distancia; USD 82.000 - 117.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, Dental, Vision, Life and Dis

Retirement Savings Plan

Paid Parental Leave

Holidays and PTO

Mentoring program

Descripción de la vacante

EBSCO Information Services is seeking a Customer Success Executive to drive onboarding, adoption, and long-term value realization for EBSCO Clinical Decisions. You will partner with Sales, Product, Editorial, and Marketing to ensure a seamless customer journey across the North Midwest and West Coast regions.

Ideal candidates are open to travel, located within 45 minutes of a major airport, and preferably based in Chicago or Denver.

Formación

• Bachelor’s degree in health administration, information technology, or related field.
• Minimum of 5 years in project management, customer engagement, success, marketing, or support.
• Strong understanding of clinical workflows, EHRs, and SSO authentication.
• Medical experience to understand clinical workflow.
• Proven track record in managing complex implementation projects.
• Excellent written and verbal communication, interpersonal and problem-solving skills.
• Independent work and POD-style team collaboration.
• Remote role with ability to travel up to 40% across time zones.
• PMP or similar certification is a plus.

Responsabilidades

• Drive value by aligning product capabilities with customer needs and KPIs.
• Define onboarding goals and coordinate with implementation teams.
• Provide training resources and promote internal adoption.
• Lead end-to-end onboarding for EBSCO Clinical Decisions products.
• Coordinate with IT for integration, SSO, EHR links, and MDM.
• Monitor progress, mitigate risks, and report KPIs.
• Conduct regular business reviews and identify upsell opportunities.

Conocimientos

Communication skills

Project management

Healthcare knowledge

Remote collaboration

Travel readiness

Educación

Bachelor’s degree in health administration, information technology, or related field

Descripción del empleo

EBSCO Information Services is seeking a Customer Success Executive to drive onboarding, adoption, and long-term value realization for EBSCO Clinical Decisions. You will partner with Sales, Product, Editorial, and Marketing to ensure a seamless customer journey across the North Midwest and West Coast regions.

Ideal candidates are open to travel, located within 45 minutes of a major airport, and preferably based in Chicago or Denver.