Remote Healthcare Customer Service Representative

Lensa; Humble (TX); Remote; USD 32,000 - 36,000; Full time

Job summary

A leading company is seeking a Remote Healthcare Customer Service Representative to assist clients by addressing customer concerns and providing support. The role involves documenting information and upselling services, requiring strong communication skills and a high school diploma. Join a team that values employee growth and offers comprehensive benefits.

Benefits

Health, dental, and vision coverage

401K retirement plan

Paid training and tuition reimbursement

Employee discounts program

Qualifications

• Customer service experience is a plus.
• Strong computer navigational skills.
• Excellent oral and written communication skills.

Responsibilities

• Assist customers with issues and concerns.
• Document call-related information.
• Maintain and update customer information.

Skills

Customer service

Communication

Listening

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Remote Healthcare Customer Service Representative

Remote Healthcare Customer Service Representative

1 day ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

Lensa is the leading career site for job seekers at every stage of their career. Our client, Alorica, is seeking professionals. Apply via Lensa today!

Position: Customer Service Representative

Location: Remote

Terms: Full-time

Pay: $16.00/hr

Join Team Alorica

At Alorica, we’re redefining what it means to be a global leader in customer service and experience one interaction at a time. With Alorica-at-home and locations in 18 countries around the world, we offer endless career opportunities from customer service, training, and tech support, to management, recruiting, and more. And we’re proud to say over 70% of our leaders are promoted from within!

But that’s not all…we also provide a full range of benefits to help our employees achieve financial, emotional, mental, and physical well-being including supporting their own communities through Making Lives Better with Alorica (MLBA). MLBA is our award-winning, in-house non-profit charity that’s focused on empowering people through mission-focused work.

Job Summary

As part of Team Alorica, you'll help our clients by addressing their customers' concerns, providing support, and resolving issues.

Responsibilities

• Assist customers with issues and concerns they are experiencing during the use of the product and/or service
• Document call-related information for auditing and reporting purposes
• Maintain and update customer information as necessary
• Upsell current customers on new or enhanced services
  
  

Qualifications

• High school diploma or GED
• Customer service experience is a plus
• Strong computer navigational skills
• Familiarity with Microsoft Office applications (Word, Excel)
• Excellent oral and written communication skills
• Exceptional listening/comprehension skills
• Professional and courteous
• Customer oriented
  
  

Work Environment

• Ongoing usage of phone and computer systems
• Your Work At Home environment must be in a private residence, located at the address listed on your personnel file.
• Alorica will provide the equipment you need to conduct your work which may include a webcam.
• You will need to provide an Internet/Broadband Internet Connection – DSL or Cable only. No Satellite, Dial-up or Wireless Internet connections.
• Your workstation must be connected directly to the Internet with proof that your ISP meets a minimum download speed of 10 Mbps and minimum upload speed of 3 Mbps.
  
  

Physical Demands

• Constant sedentary work
  
  

Benefits

• Health, dental, and vision coverage/HSA
• Optional daily pay or weekly pay
• 401K retirement plan
• Leadership programs
• Paid training and tuition reimbursement
• Employee discounts program including but not limited to groceries, travel, insurance, phone plans, health and wellness, and pet supplies
• Employee assistance program
• Additional voluntary benefits
  
  

Next Steps

• Place an application
• Complete your online assessment
• Our team will review your application
• If selected to move forward, our team will follow up directly
  
  

DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification.

We are only considering candidates and hiring for this position in the following states: Alabama, Arkansas, Florida, Georgia, Idaho, Iowa, Kansas, Louisiana, Maryland, Michigan, Mississippi, Missouri, Nebraska, New Jersey, North Carolina, Oklahoma, South Carolina, Tennessee, Texas, Utah, Virginia and West Virginia.

Alorica is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  IT Services and IT Consulting

Referrals increase your chances of interviewing at Lensa by 2x

Sign in to set job alerts for “Customer Service Representative” roles.

Customer Service Representative - WORK FROM HOME

Client Service Representative - Operations

Customer Service Representative (Remote) - 1090

Customer Service Representative - Part Time (Remote)

Customer Service Representative, Retention Specialist

Contract Position: On-Call Benefits Enroller

Recovery Specialist - Remote (Referrals Only)

Remote Bilingual Call Center Representative | Spanish-English

Remote Bilingual Call Center Representative | Spanish-English

Remote Bilingual Call Center Representative | Spanish-English

Rep, Customer Experience - Remote (Bilingual Mandarin, Cantonese, Korean)

Marketing Account Manager (Experience With Faith-Based Communities - Remote)

Staff Product Manager, Consumer Account Management

Public Relations Account Manager (Enterprise, Financial Services, Security)

Account Manager, Affiliate Marketing (Cryptocurrency)

Insurance Customer Service / Admin Representative

Houston, TX $65,000.00-$85,000.00 4 weeks ago

Customer Service Sales Representative (Work From Home)

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.