Customer Service Representative- Remote

JG Wentworth; Houston (TX); Remote; USD 35,000 - 40,000; Full time

Job summary

Join a leading company as a Customer Service Representative in a remote role, focusing on delivering exceptional service in a fast-paced call center environment. This position offers a chance to positively impact clients' lives while ensuring their satisfaction and retention. Ideal candidates will possess strong communication skills and a customer-oriented attitude. Enjoy competitive compensation and comprehensive benefits.

Benefits

Full Medical, Vision, Dental coverage

401K with company match

15 days PTO

Paid vacations and holidays

Employee referral bonuses

Qualifications

• At least 1 year of customer service experience required.
• Fluency in Spanish is a plus.
• Call center experience preferred.

Responsibilities

• Provide the highest level of customer service.
• Resolve client questions and concerns promptly.
• Build rapport and trust with clients.

Skills

Customer Service

Multitasking

Time Management

Organizational Skills

Communication

Education

High School Diploma or Equivalent

Tools

Word

Excel

Outlook

Job description

Join to apply for the Customer Service Representative- Remote role at JG Wentworth.

Customer Service Representative

Schedule: Remote (TX & FL applicants only)

Overview

This position offers a fast-paced, high-energy call center environment for those looking to make a positive impact on people’s lives. Our Customer Service Representatives are the primary point of contact for clients enrolled in our debt resolution program. Throughout the process, clients have questions or problems that need quick, confident answers and solutions from an expert. The role focuses on providing excellent customer experience and maintaining high satisfaction and retention levels.

Responsibilities

• Provide the highest level of customer service and meet retention goals as part of the Client Services Team.
• Resolve all client questions and concerns promptly, professionally, and thoroughly.
• Build rapport and trust with clients through open and transparent communication via phone and email.
• Use CRM to manage client accounts and document discussions clearly and in detail.
• Assist with reviewing enrollment information to ensure client success and retention activities throughout the program.
• Handle escalation calls courteously and professionally.
• Collaborate with supporting departments to ensure client success in the program.

Qualifications

• High school diploma or equivalent; 1 year of call center experience preferred but not required.
• Fluency in Spanish is a plus.
• At least 1 year of customer service experience required; call center experience preferred.
• Reliable internet connection required.
• Positive attitude, team-oriented, with empathy for clients’ hardships.
• Strong multitasking, time management, and organizational skills.
• Excellent verbal and written communication skills.
• Experience in administrative or customer service roles.
• Financial services experience (banking, loans, credit cards) is a plus.
• Debt Settlement experience is a significant advantage.
• Willingness to work flexible schedules as needed.
• Proficiency in Word, Excel, and Outlook.

The skills listed above describe essential functions and are not exhaustive. All duties are performed in accordance with company policies.

Compensation

$35,000 - $40,000 annually, including monthly bonus potential.

Benefits

• Full Medical, Vision, Dental coverage
• 401K with company match
• 15 days PTO
• Paid vacations and holidays
• Company culture fostering growth and inclusion
• Employee referral bonuses

Start building your career with J.G. Wentworth today!

J.G. Wentworth is an equal opportunity employer committed to diversity and inclusion. We prohibit discrimination and harassment based on protected characteristics as outlined by law. Employment decisions are based solely on qualifications, merit, and business needs.