Healthcare Customer Service Representative - Remote

Lensa; Salem (OR); Remote; USD 35,000 - 45,000; Full time

Job summary

A leading company is seeking a Healthcare Customer Service Representative to work remotely. In this role, you will handle customer inquiries, provide solutions, and ensure a positive experience. Ideal candidates will possess strong communication skills and a problem-solving mindset. Join a supportive team that values diversity and inclusion.

Benefits

Paid Training

Competitive Wages

Full Benefits

Paid Time Off

Employee wellness and engagement programs

Qualifications

• 6 months customer service experience preferred.
• Ability to type 25 wpm.

Responsibilities

• Field customer inquiries and resolve issues.
• Connect with customers via multiple channels.

Skills

Communication

Problem Solving

Organization

Education

High School Graduate or GED

Job description

Healthcare Customer Service Representative - Remote

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Category : Customer Service/Support

About TP

TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways. With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.

Benefits Of Working With TP Include

• Paid Training
• Competitive Wages
• Full Benefits (Medical, Dental, Vision, 401k and more)
• Paid Time Off
• Employee wellness and engagement programs

TP and You

Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen.

As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.

Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!

At this time, TP can only offer employment to individuals located in the following states: AL, AR, AZ, CT, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WI, WV, WY.

This is a Work at Home position for recent UMA graduates only.

Your Responsibilities

• Field customer inquiries by finding innovative responses to questions, issues, and concerns.
• Connect with customers via phone, email, chat, and/or social media to resolve questions or concerns.
• Calmly attempt to resolve and de-escalate issues.
• Escalate interactions when necessary and appropriate.
• Respond to requests for assistance and/or processing payments.
• Track all call-related information for auditing and reporting purposes.
• Provide feedback on call issues.
• Upsell if required.

We’re looking for fearless people – individuals inspired to deliver only the best in all that we do.

• Ability to work remotely in a virtual team environment.
• 6 months customer service experience preferred.
• Over 18 years of age.
• Ability to type 25 wpm.
• High School Graduate or GED.
• Comfort with desktop computer systems.
• Proven oral & written communication skills.
• Logical problem-solving skills.
• Ability to navigate Windows operating systems.
• Organization and work prioritization skills.

Work From Home Requirements

• Internet download speed of at least 15.0 Mbps.
• Internet upload speed of at least 5.0 Mbps.
• No packet loss and ping under 50ms.
• Internet connection cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P, or VPN.
• Proof of internet speed required.
• Clean and quiet workspace.

Be Part of Our TP Family

We are committed to providing an environment where our employees feel valued, inspired, and supported, fostering happiness and work-life balance. We promote a culture of inclusion and diversity, ensuring everyone feels welcome and valued.

TP is an Equal Opportunity Employer