Remote Healthcare Customer Service Rep — Scheduling

Monarch; United States; Remote; USD 18,000 - 26,000; Full time

Job summary

Monarch Healthcare is seeking a Customer Service Representative to deliver superior customer service by handling inbound and outbound calls, scheduling appointments for behavioral health clinics, and providing general information and support to callers. Responsibilities include documenting interactions, guiding policies with HIPAA and confidentiality, and maintaining clinic schedules.

This role may involve minimal driving and travel, and offers a competitive benefits package with remote work

Qualifications

• High School Diploma required.
• 0-1 years clerical experience or not required.

Responsibilities

• Answer inbound calls in a polite and professional manner and document interactions.
• Provide location addresses and driving directions for agency sites.
• Schedule patients for Behavioral Health clinics and verify appointments.
• Maintain accurate schedule of all behavioral health clinics.
• Handle emergencies and crisis calls calmly per training.

Education

High School Diploma (Required)

Job description

Monarch Healthcare is seeking a Customer Service Representative to deliver superior customer service by handling inbound and outbound calls, scheduling appointments for behavioral health clinics, and providing general information and support to callers. Responsibilities include documenting interactions, guiding policies with HIPAA and confidentiality, and maintaining clinic schedules.

This role may involve minimal driving and travel, and offers a competitive benefits package with remote work