Remote Admissions Scheduler - Behavioral Health

Pyramid Healthcare; King of Prussia (PA); Remote; USD 20,000 - 29,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Flexible Spending Accounts

Life Insurance

Paid Time Off

401(k) with Company Match

Tuition Reimbursement

Employee Recognition Programs

Referral Bonus opportunities

And More!

Job summary

Pyramid Healthcare is seeking a remote patient services associate to support call handling, prescreening, and scheduling in a behavioral health setting. You will document interactions in EMR and marketing systems, route inquiries, and maintain KPI-driven performance.

This role may involve travel to corporate facilities as needed. Starting compensation is $18 per hour, with final offers based on skills and experience.

Qualifications

• Customer service experience preferred (1+ year).
• Healthcare related work experience preferred (1+ year).
• Strong communication skills, both written and verbal.
• Ability to learn EMR and marketing applications related to care calls.

Responsibilities

• Answer all calls through appropriate call queues.
• Resolve all questions from callers and/or route calls to appropriate site/department.
• Complete all documentation in EMR and marketing systems related to calls.
• Complete initial prescreening and determine scheduling appropriateness based on guidelines.
• Schedule new and returning patients in EMR system.
• Complete follow-up duties to resolve issues and schedule LOCA for new/returning patients.
• Complete outbound call duties related to calls and tasks (voicemails, faxes, web submissions, team email monitoring).
• Maintain performance relative to KPIs and quality review measures.

Skills

Customer service experience

Healthcare experience

Strong communication skills

EMR/marketing apps knowledge

Education

High School Diploma

Job description

Pyramid Healthcare is seeking a remote patient services associate to support call handling, prescreening, and scheduling in a behavioral health setting. You will document interactions in EMR and marketing systems, route inquiries, and maintain KPI-driven performance.

This role may involve travel to corporate facilities as needed. Starting compensation is $18 per hour, with final offers based on skills and experience.