Remote Healthcare Customer Service Rep I

Noridian Healthcare Solutions, LLC; Fargo (ND); Remote; USD 22,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Dental & Vision

401k match

Education assistance

Paid time off

Life insurance

Learning platform

Job summary

Noridian Healthcare Solutions, LLC seeks a Customer Service Representative for remote work in the US. You will respond to calls and written inquiries, acting as a direct contact for customers and providing information in response to various inquiries.

The role emphasizes accurate documentation, HIPAA confidentiality, and maintaining service quality while handling evolving workloads. Prior healthcare or insurance experience is preferred; training is provided.

Qualifications

• High School diploma or GED.
• Ability to maintain confidential information in compliance with HIPAA regulations.
• Program training as required.
• Demonstrated problem solving skills.

Responsibilities

• Responds to customer inquiries promptly and accurately
• Documents all inquiries appropriately
• Understands and applies confidentiality and security guidelines
• Maintains minimum production expectations while meeting defined quality expectations
• Maintains knowledge of online reference information
• Prioritizes work throughout the day and adapts to changes in workload as needed

Skills

Strong verbal and written comunicação

Education

High School diploma or GED

Job description

Noridian Healthcare Solutions, LLC seeks a Customer Service Representative for remote work in the US. You will respond to calls and written inquiries, acting as a direct contact for customers and providing information in response to various inquiries.

The role emphasizes accurate documentation, HIPAA confidentiality, and maintaining service quality while handling evolving workloads. Prior healthcare or insurance experience is preferred; training is provided.