Customer Service Rep I - Work from Home

Noridian Healthcare Solutions; United States; Remote; USD 32,000 - 40,000; Full time

Job summary

Noridian Healthcare Solutions, LLC in the United States is seeking a Customer Service Representative I to respond to calls and written inquiries, serving as a primary contact for customers. This remote role offers telecommuting eligibility and requires strong data entry and confidentiality practices.

Responsibilities include documenting inquiries, following reference information, and maintaining production and quality standards while adapting to changing workloads.

Qualifications

• High School diploma or GED required.
• Ability to maintain confidential information in compliance with HIPAA regulations.
• Excellent data entry skills.
• Program training as required.
• Demonstrated problem solving skills.

Responsibilities

• Responds to customer inquiries promptly and accurately.
• Documents all inquiries appropriately.
• Understands and applies confidentiality and security guidelines.
• Maintains minimum production expectations while meeting defined quality expectations.
• Maintains knowledge of online reference information.
• Prioritizes work throughout the day and adapts to changes in workload as needed.

Skills

Excellent multi-tasking skills

Excellent customer service skills

Strong verbal and writtencommunication

Demonstrated problem solving skills

Education

High School diploma or GED

Job description

* Position is Eligible for Remote / Work from Home Opportunity*

Department: DME Contact Center

Telecommuting Eligible: Yes

Job Grade: N11

As a condition of employment, physical work location must be in one of the 50 states or the District of Columbia.

Notice of Collection & Privacy Policy for Applicants Residing in California: California Applicant Privacy Policy | Noridian (noridiansolutions.com)

Job Title

Customer Service Representative I

Job Summary

The Customer Service Representative responds to calls or written correspondence and serves as a direct point of contact for customers, assisting with information in response to various inquiries.

Key Performance Indicators

• Excellent multi-tasking skills
• Excellent customer service skills
• Strong verbal and written communication skills

Essential Functions

Key Duties/Responsibilities/Accountabilities

• Responds to customer inquiries promptly and accurately
• Documents all inquiries appropriately
• Understands and applies confidentiality and security guidelines
• Maintains minimum production expectations while meeting defined quality expectations
• Maintains knowledge of online reference information
• Prioritizes work throughout the day and adapts to changes in workload as needed

Non-Essential Duties and Functions

Other duties as assigned

Minimum Qualifications

• High School diploma or GED
• Ability to maintain confidential information in compliance with HIPAA regulations
• Excellent data entry skills
• Program training as required
• Demonstrated problem solving skills

Preferred Qualifications

Above requirements and the following:

• Previous work experience in a healthcare provider or insurance environment and/or contact center experience
• Ability to work flexible schedules