Remote Healthcare Customer Care Specialist

Sagility; Cincinnati (OH); Remote; USD 19,000 - 21,000; Full time

Benefits offered by this job

Competitive pay $14–$15/hour

Performance incentives

Paid training

Health coverage after 90 days

Wellness programs

Career advancement opportunities

Job summary

Sagility is hiring a Work from Home Customer Service Representative (Healthcare) to support our US-based call center. This remote role involves handling incoming calls, researching resolutions, and documenting details while maintaining empathy and professionalism.

Onboarding requires camera participation, with ongoing production on-camera expectations. We offer competitive pay, incentives, paid training, comprehensive health coverage after 90 days, wellness programs, and strong career

Qualifications

• High School Diploma or equivalent.
• Minimum 1 year at a single job, preferably in customer service.
• Must be 18+ with reliable attendance in the first 90 days.
• Typing speed of 25 WPM and a hardwired internet connection.
• Healthcare experience is a plus.

Responsibilities

• Handle incoming calls promptly and professionally.
• Research and provide effective resolutions to customer inquiries.
• Accurately document call details.
• Communicate empathetically and diplomatically with clear, professional articulation.
• Meet team goals for quality and customer satisfaction daily.

Skills

Strong communication

Call center experience

Healthcare experience (plus)

Typing 25 WPM

Reliable attendance

Flexible weekends

Fast-paced environment

Education

High School Diploma or equivalent

Job description

Sagility is hiring a Work from Home Customer Service Representative (Healthcare) to support our US-based call center. This remote role involves handling incoming calls, researching resolutions, and documenting details while maintaining empathy and professionalism.

Onboarding requires camera participation, with ongoing production on-camera expectations. We offer competitive pay, incentives, paid training, comprehensive health coverage after 90 days, wellness programs, and strong career